JERALDINE GUILLEN
Roxas City
Summary
Dynamic and adaptable professional with a proven track record in customer service and cold calling, excelling in both inbound and outbound communication. Expertise in live chat support, persuasive communication, and adept objection handling consistently delivers exceptional customer experiences. A strong ability to build rapport fosters trust and loyalty, while effective problem-solving skills ensure timely and professional resolutions in fast-paced environments. Committed to enhancing customer satisfaction through proactive engagement and tailored solutions.
Overview
2
2
years of professional experience
Work History
Cold Calling Specialist
Manila Marketing Management
07.2025 - 09.2025
- Reached out to small, medium, and large businesses to promote registration on a digital search platform.
- Followed a set script while building rapport and confidently handling rebuttals.
- Ensured call quality and consistency while meeting daily campaign requirements.
- Handled rejection with resilience, consistently meeting daily call targets and conversion goals.
- Successfully generated leads that contributed to the sales pipeline and helped meet team quotas.
Customer Service Representative
Eperformax Contact Center
02.2024 - 06.2025
- Handled inbound and outbound calls, as well as live chat support, for customer inquiries and concerns.
- Assisted with general and account-related issues, providing clear and helpful solutions.
- Maintained professionalism and empathy when dealing with irate or high-pressure situations.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Education
Bachelor of Secondary Education -
Capiz State University
01.2024
High School - Humanities and Social Science
Milibilibili National High School
01.2023
Skills
- Outbound calling expertise
- Effective verbal and written communication
- Relationship development
- Objection resolution
- Script adherence
- Ability to Work Under Pressure
- Adaptability to change
- Chat support
- Customer relations
- Expert problem solving
- Proficient in Google Workspace
References
- Marie Antoinette, Baes, Admin Officer I, rheaborres7209@gmail.com, +63 998 493 1274, Registry of Deeds Roxas City, Roxas City
- Rita, Bolaño, Admin Officer IV, +63 917 122 4390, City Tourism Office
Timeline
Cold Calling Specialist
Manila Marketing Management
07.2025 - 09.2025
Customer Service Representative
Eperformax Contact Center
02.2024 - 06.2025
High School - Humanities and Social Science
Milibilibili National High School
Bachelor of Secondary Education -
Capiz State University