JENNILYN VALENCIA
Virtual Assistant
Caloocan City
Summary
Highly organized and detail-oriented Virtual Assistant with 8+ years of experience supporting executives, legal teams, accounting departments, e-commerce businesses, and customer service operations. Skilled in client onboarding, CRM management, payroll assistance, workflow automation, customer support, and administrative operations.
Experienced in using platforms such as GoHighLevel (GHL), QuickBooks, Salesforce, Shopify, Google Workspace, Microsoft Office, Zapier, and project management tools. Recognized for strong communication skills, problem-solving abilities, and the ability to manage multiple tasks efficiently in remote work environments.
Overview
16
16
years of professional experience
Work History
GHL Specialist
Ninja Automations
New Canney, TX
04.2022 - 02.2026
- - Ensure all emails, chats, and phone inquiries are being answered a daily basis
- - Create & Set-up GHL sub-account
- - Configure custom dashboards, calendars, user roles, and domains
- - Conduct onboarding & demo call for the newly signed-up clients and walk them through on the GHL system
- - Integrates Dispute software (CDM, Dispute Fox,CRC) through Zapier
- - Creates and troubleshoot workflow and funnel issues across client accounts
- - Creates SMS and email workflow
- - Provide technical support to existing clients
- Toolused: GoHigh Level (GHL), Zapier, Basecamp, Zoom, Miro, Freshdesk Clickups, Canva, GoDaddy, Bluehost, Wix and WordPress
Accounting Assistant (Payroll & AR- Collections)
GP Flooring Solutions
12.2023 - 04.2025
- - Assist in payroll processing by collecting & verifying employee data, timesheets and timecards.
- - Coordinate with Finance department for payroll-related matters such as deductions, commissions and reimbursements.
- - Prepare payroll reports and summaries for management review.
- - Enter and update financial transactions in accounting software. (Quickbooks)
- - Monitor and follow up on outstanding invoices and payments.
- - Communicate with vendors, clients, and internal departments regarding financial inquiries.
- - Send client's outstanding statement or Invoices
- - Create and send Accounting reports
- - answer incoming phone calls and response to any Accounting inquiries
- Toolused: Outlook Email & Calendar Workskigt, Quickbooks, Microsoft Team Chats
Legal Virtual Assistant
The O'Connor Law Firm
07.2021 - 10.2023
- - Handle medical record requests and other documents needed for the Hearing and track treatment progress
- - organizing, reviewing, and maintaining legal documents
- - organize and maintain digital case files
- - Process incoming & outgoing mails & faxes
- - Do the follow-up call for medical records from the Doctors
- - Send Hearing notices & Medical Examination notices to claimants
- Toolused: SA (Smart Advocate) Ring Central New York State WCB Site (eCase) Outlook email & Outlook Calendar
VA & Loan Processor
RFA Funding
11.2020 - 06.2021
- - Collect all required documentation for the loan package
- - Review loan documents
- - Submit and fill out the application on our lender site
- - Ensure that approval falls within the established lending guidelines
- - Ensure that all documents are complete and correct
- - Check the status of each loan application Update the list file through Google sheet
E-Commerce- Virtual Assistant
Jack & Jill Boutique
12.2019 - 11.2020
- - manage customer inquiries via chat, call, and email in a timely manner
- - Process orders in Shopify and enter them in the production sheet
- - Manage stocks and contact our supplier for the shipment and delivery
- - Create packing slip and label for the shipment
- - Update product listing on the website & Shopify
- - Process and track orders
- - Process drop shipment
- Toolused: Shopify Slack Gmail & Google sheet
Administrative Assistant
Krisanta Enterprise
10.2018 - 12.2019
- - Process application and loan forms of clients
- - Responsible on documenting files of our company’s services
- - Coordinate meetings via Zoom
- - Communicate with customers via email and phone
- - Oversees Administrative tasks
- - Responsible for organizing company documents in PDF, PPT, Excel, Spreadsheet, and Word.
- - Follow up with clients thru email and phone call
- - Regular posting and commenting on our social media channels
- - Edit images and content for posting
Sr. Technical Support
Teleperformance
04.2017 - 08.2018
- - Prospecting, generating, qualifying - leads
- - Invoice Request, Shipping information
- - Provide exceptional customer service
- Toolused: Help desk software
Virtual Assistant
Keeptruckin
08.2016 - 03.2017
- - Manage emails
- - set up an appointment with the Product Manager to discuss the device
- - answers inbound calls for product inquiries thru chat and email update and check the account of clients using Salesforce CRM
- Toolused: Salesforce Slack
CSR
Teletech
06.2015 - 08.2016
- - responsible for credits or adjustments
- - contact the dispatch team if the customer inquires about their service installation upgrade and downgrade the services
- - update the account of the customer by leaving complete notes on their account.
Customer Support Representative
Sterling Global Call Center
07.2010 - 06.2015
- - Prospecting, generating, qualifying leads
- - Invoice Request, Shipping information
- - Provide exceptional customer service
Education
Associate in Communication Arts -
TASASHYSASS COLLEGE
06-2010
High School -
CAMARIN HIGH SCHOOL
05-2008
Skills
Virtual Assistance & Administrative Support
GoHighLevel (GHL) Account Setup & Automation
Customer Service & Client Communication
CRM & Workflow Management
Payroll & Accounts Receivable Support
Calendar & Email Management
Data Entry & Document Management
Funnel & Landing Page Creation
Technical Support & Troubleshooting
Shopify Order Processing
Loan Processing & Documentation
Time Management & Multitasking
Attention to Detail & Organization
Timeline
Accounting Assistant (Payroll & AR- Collections)
GP Flooring Solutions
12.2023 - 04.2025
GHL Specialist
Ninja Automations
04.2022 - 02.2026
Legal Virtual Assistant
The O'Connor Law Firm
07.2021 - 10.2023
VA & Loan Processor
RFA Funding
11.2020 - 06.2021
E-Commerce- Virtual Assistant
Jack & Jill Boutique
12.2019 - 11.2020
Administrative Assistant
Krisanta Enterprise
10.2018 - 12.2019
Sr. Technical Support
Teleperformance
04.2017 - 08.2018
Virtual Assistant
Keeptruckin
08.2016 - 03.2017
CSR
Teletech
06.2015 - 08.2016
Customer Support Representative
Sterling Global Call Center
07.2010 - 06.2015
Associate in Communication Arts -
TASASHYSASS COLLEGE
High School -
CAMARIN HIGH SCHOOL