Ronald B. Sasutona
Dasmariñas,CAV
Summary
Results-driven corporate professional with experience in fraud risk analysis, full sales cycle execution, client retention, collections recovery, cold calling, lead generation, appointment setting, and account management. Strong background in financial services, BPO, and marketing across both B2B and B2C environments, supporting international markets including the US, UK, and Australia. Proven ability to manage high-value accounts, reduce risk exposure, enhance customer lifetime value, and drive revenue through strategic communication and relationship-focused engagement.
Overview
7
7
years of professional experience
Work History
Retention Manager
COLEWELL Marketing International
01.2023 - 01.2025
- Managed customer retention strategies to improve client loyalty and reduce churn rate.
- Developed communication and follow-up systems for high-value clients.
- Monitored performance metrics and optimized retention campaigns.
Virtual Assistant / Operations Support/Appointment Setter
IBM Arizona – Change3 LLC
01.2022 - 01.2023
- Provided virtual administrative and technical support to clients and project teams.
- Managed change management tasks and virtual workflow coordination.
- Ensured timely completion of assigned deliverables.
- Organized virtual meetings, preparing agendas and distributing relevant materials.
- Qualify raw leads via cold calling
Financial Advisor
AXA Philippines
01.2021 - 01.2022
- Provided financial planning and insurance solutions to clients.
- Conducted financial needs analysis and portfolio reviews.
- Built long-term client relationships through trust and professional guidance.
Fraud Analyst /CSR-Tech Support
Campaign-American Express – Convergys Makati
01.2018 - 01.2020
- Investigated and resolved high-level fraud cases.
- Conducted risk assessments and monitored suspicious transactions.
- Applied fraud prevention policies and improved process accuracy.
- Campaign- AT&T Prepaid focuses on assisting prepaid customers with account management, billing inquiries, technical issues, and product guidance. This role combines customer service skills with basic technical troubleshooting for mobile devices and network services.
- Analyzed transaction patterns to identify potential fraudulent activities.
- Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
Education
Bachelor of Communication - Speech & Theatre Arts
Bicol University
Skills
- Fraud Detection & Risk Analysis
- Customer Retention Strategy
- Financial Advisory & Client Relations
- Virtual Assistance & Administrative Support
- Customer Service and Saas related assistance
- Lead Genaration,cold calling and appointment setting
- Data Analysis & Reporting
- Communication & Problem Solving
Additional Information
Willing to work onsite, remote, or hybrid setup, Strong adaptability in fast-paced environments, Results-oriented and deadline-driven
Role Specific Strengths
Transaction monitoring & fraud pattern analysis, Dispute resolution & chargeback handling, Risk mitigation & compliance procedures, Account negotiation & recovery strategy, Payment arrangement & objection handling, Delinquency follow-up & revenue recovery, Client portfolio management, Relationship building & retention strategy, Issue resolution & account growth, Consultative selling & client acquisition, Objection handling & closing techniques, Revenue growth & upselling strategies, Client win-back & churn reduction, KPI monitoring & performance optimization, Customer lifecycle management
Career Tracks
- Fraud Analyst / Risk Investigator
- Collections & Recovery Specialist
- Account / Relationship Manager
- Sales Executive
- Retention Manager
Languages
Spanish
Beginner
A1
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retention Manager
COLEWELL Marketing International
01.2023 - 01.2025
Virtual Assistant / Operations Support/Appointment Setter
IBM Arizona – Change3 LLC
01.2022 - 01.2023
Financial Advisor
AXA Philippines
01.2021 - 01.2022
Fraud Analyst /CSR-Tech Support
Campaign-American Express – Convergys Makati
01.2018 - 01.2020
Bachelor of Communication - Speech & Theatre Arts
Bicol University