JAY-AR OCAMPO
Mabalacat City
Summary
To secure a position where my skills, work ethic, and experience in production, operation, and customer service can be fully utilized and contribute to the success of the company.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Technical Support Representative
Universal Access and Systems Solution Inc. (UAS)
01.2024 - Current
- - Assisted customers with technical inquiries and troubleshooting.
- - Maintained service quality and followed company protocols.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Production Operator
Garments Operation Table Works, L&T International Group Phil. Inc.
10.2021 - 12.2023
- - Operated production machinery and ensured product quality.
- - Followed safety guidelines and maintained efficiency in daily operations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Product Demonstrator
Kegitar Home Inc.
10.2018 - 06.2019
- - Promoted products and assisted customers in selecting items.
- - Coordinated with sales teams for daily targets.
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Worked with team to achieve sales goals for products.
- Greeted customers warmly and pleasantly answered inquiries.
Product Demonstrator
Johnmills Limited (JML)
07.2017 - 04.2018
- Recommended specific product options to meet customer needs.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Assisted customers in locating items, addressed questions and provided product samples.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
Crew Trainer / Service Crew
Jollibee Foods Corp.
07.2013 - 01.2017
- - Trained new staff and supervised service operations.
- - Ensured customer satisfaction and operational efficiency.
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
Education
Vocational -
TESDA – National Servicing NC-II
Secondary - undefined
Tarlac National High School Annex
Primary - undefined
Maligaya Elementary School
Skills
Dedicated and hardworking
Timeline
Technical Support Representative
Universal Access and Systems Solution Inc. (UAS)
01.2024 - Current
Production Operator
Garments Operation Table Works, L&T International Group Phil. Inc.
10.2021 - 12.2023
Product Demonstrator
Kegitar Home Inc.
10.2018 - 06.2019
Product Demonstrator
Johnmills Limited (JML)
07.2017 - 04.2018
Crew Trainer / Service Crew
Jollibee Foods Corp.
07.2013 - 01.2017
Secondary - undefined
Tarlac National High School Annex
Primary - undefined
Maligaya Elementary School
Vocational -
TESDA – National Servicing NC-II
Disclaimer
I hereby certify that the information above is true and correct to the best of my knowledge.
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