Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JHON AUDRIC V. ABORDO
Open To Work

JHON AUDRIC V. ABORDO

Network Administration
QUEZON CITY

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Technical Support RepresentativeVerizon Loyalty /Retention SpecialistINHOUSE Loyalty /Retention SpecialistTechnical Support Tier 2Network Administration

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: QUEZON CITY, PH
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave

Summary

Detail-oriented professional with extensive experience in technical support and a strong record of troubleshooting complex issues. Expertise in delivering exceptional customer service and effective communication skills. Proven ability to analyze and resolve user support challenges efficiently.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Technical Support Representative

TASK US
08.2025 - Current
  • Resolved customer inquiries through various communication channels, enhancing customer satisfaction and loyalty.
  • Diagnosed technical issues using troubleshooting tools, ensuring timely resolution of client problems.
  • Documented support interactions in CRM system, maintaining accurate records for future reference.
  • Trained new team members on support protocols and best practices, fostering a collaborative work environment.

Verizon Loyalty /Retention Specialist

Afini philippines
10.2024 - 08.2025
  • Building strong customer relationships, providing excellent service, and implementing loyalty programs.
  • Metrics : 100% csat
  • Reason for Leaving : Incentive Dispute, Leave Dispute

INHOUSE Loyalty /Retention Specialist

Telus International
04.2023 - 09.2024
  • Building strong customer relationships, providing excellent service, and implementing loyalty programs.
  • Metrics: 90% csat
  • Reason for Leaving : proximity due to location of home

Technical Support Tier 2

Concentrix Corp
04.2022 - 03.2023
  • Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers
  • Metrics : 95% in csat, RNR : passed
  • Reason for Leaving : proximity due to location of home.

Network Administration

Technocom Enterprise
11.2016 - 02.2020
  • Provides essential support to an organization by handling a wide range of clerical and organizational tasks.
  • No Metrics
  • REASON OF LEAVING : PANDEMIC PROJECT BASED

Education

NC2 Certificate - Network And System Administration

Tesda
Quezon City
05-2022

Bachelor of Science - Information Technology

Access Computer College
01-2022

High School Diploma -

Quirino High School Molave
Quezon City
01-2013

Primary - undefined

G. S. I.S Elementary School Project 8
Quezon City
01-2011

Skills

Desire to learn

Strong communication

Hardworking and driven

Efficient in high-pressure situations

Interpersonal collaboration

Technical troubleshooting

Product troubleshooting

Remote support

Certification

NC2 Certificate

Timeline

Technical Support Representative

TASK US
08.2025 - Current

Verizon Loyalty /Retention Specialist

Afini philippines
10.2024 - 08.2025

INHOUSE Loyalty /Retention Specialist

Telus International
04.2023 - 09.2024

NC2 Certificate

05-2022

Technical Support Tier 2

Concentrix Corp
04.2022 - 03.2023

Network Administration

Technocom Enterprise
11.2016 - 02.2020

Primary - undefined

G. S. I.S Elementary School Project 8

Bachelor of Science - Information Technology

Access Computer College

NC2 Certificate - Network And System Administration

Tesda

High School Diploma -

Quirino High School Molave

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