Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline

Juan Antonio T. Abuyuan

Senior AML Compliance Analyst
Quezon City

Summary

Juan Antonio Abuyuan, or Bjon for short, is a senior compliance analyst with expertise in Compliance Testing, Anti-Money Laundering, Transaction Monitoring, and FATCA. Bjon has leadership experience, having trained and managed team members to achieve team goals. He also has experience using AML resources such as Bridger Insight XG, Fiserv Financial Crime Risk Management Platform, and Archer GRC.

When not analyzing compliance risks, Bjon enjoys traveling and photography, which helps him maintain a healthy work-life balance.

Overview

15
15
years of professional experience
16
16
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Senior Compliance Analyst - AML/ATF FATCA CRS QA

Manulife Data Services, Inc
Quezon City
10.2021 - Current
  • Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Prepared and submitted regulatory filings in timely manner.

Co-owner and Manager

Pepito’s Bakery and Deli
Quezon City
05.2019 - 07.2021
  • Developed food products, established store policies and procedures in compliance with food safety regulations, designed marketing materials, managed the restaurant’s social media accounts, and provided online customer support
  • Evaluated suppliers to maintain cost controls and improve operations.

Business Development and Social Media Manager

Crimsonberry Digital Marketing
Quezon City
01.2018 - 02.2019
  • Maintained business relationships with existing clients, searched new business opportunities and set up meeting with prospective clients and delivered sales presentations
  • Managed the social media accounts of various clients of the company and provided customer support and marketing communications
  • Increased customer engagement through social media.

Owner and Manager

Popin’s Breadshop
06.2014 - 12.2017
  • Developed food products, established store policies and procedures in compliance with food safety regulations, designed marketing materials, managed the shop’s day-to-day operations and social media accounts, and provided in-store and online customer support
  • Managed day-to-day business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.

Division Lead

Manulife Data Services, Inc.
Quezon City
08.2013 - 06.2014
  • Managed the relationship of the Business Unit and JHSS Manila
  • Ensured customer satisfaction by creating initiatives and campaigns that enhance employee engagement and improve service levels
  • Initiated and implemented business process improvements
  • Prepared reports and chaired governance meetings with the Business Unit and the Division
  • Coordinated with the Business Unit to ensure that all business procedures and business process models are up to date

Team Leader

Manulife Data Services, Inc.
Quezon City
08.2012 - 06.2014
  • Supervised the day-to-day operations of the Contact Center and ensured excellent customer service delivery
  • Vetted prospective members of team, developed and coached team members for improved performance
  • Managed the departmental calendar, approved, and scheduled time-off requests of employees from both Manila and Portsmouth, NH sites
  • Monitored the corporate actions calendar and attended technical and output meetings to keep management informed of mailings and initiatives that may impact volumes and service level
  • Managed the communication of upcoming initiatives to the staff and coordinated with service administration and other partners for job aids or procedures that need to be developed

Senior Customer Service Representative

Manulife Data Services, Inc.
Quezon City
04.2012 - 07.2012
  • Performed extended CSR duties and responsibilities such as floor and queue support, handling of escalated calls, simple management tasks and call monitoring

Customer Service Representative

Manulife Data Services, Inc.
Quezon City
02.2011 - 03.2012
  • Handled inbound and outbound calls for John Hancock Investments (formerly John Hancock Mutual Funds) customers
  • Services included financial transactions, account maintenance and portfolio information
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.

Research Associate, Representatives, 2nd

District Oriental Mindoro
09.2010 - 02.2011
  • Time basis for Hon
  • Reynaldo V
  • Umali
  • Main task involved the conceptualization of the Mindoro Island Council for Sustainable Development

Finance Officer

Desarollo Internationale Consult, Inc
03.2009 - 12.2010
  • Provided technical and administrative support to the Project Manager and the Team Leader on the overall administration and management of company training interventions
  • Prepared milestone billings and invoices, cash flow forecasts and necessary financial reports (when required)
  • Maintained accurate and auditable records of financial transactions of training interventions

Intern

National Economic and Development Authority
09.2008 - 01.2009

Education

Bachelor of Arts - International Relations

De La Salle - College of St. Benilde, Manila
05.2005 - 04.2009

High School Diploma -

Ateneo De Manila High School, Quezon City
04.1999 - 04.2004

Ateneo De Manila Grade School, Quezon City
01.1991 - 04.1998

Skills

Controls tests

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Accomplishments

  • Supervised team of more than 40 direct and inderect staff members.
  • Able to lead a high performing contact center team and maintained a culture of excellence and continuous improvement.

Software

Microsoft Office

Microsoft Excel

Bridger Insight XG

Power BI

Microsoft Sharepoint

Adobe Photoshop, Lightroom, Premiere Pro

Audacity

Certification

LOMA281

Interests

Photography

Travel

Games

Pets

Timeline

LOMA281

02-2023
Senior Compliance Analyst - AML/ATF FATCA CRS QA - Manulife Data Services, Inc
10.2021 - Current
Co-owner and Manager - Pepito’s Bakery and Deli
05.2019 - 07.2021
Business Development and Social Media Manager - Crimsonberry Digital Marketing
01.2018 - 02.2019
Owner and Manager - Popin’s Breadshop
06.2014 - 12.2017
Division Lead - Manulife Data Services, Inc.
08.2013 - 06.2014

COPC Standards Certification

06-2013
Team Leader - Manulife Data Services, Inc.
08.2012 - 06.2014
Senior Customer Service Representative - Manulife Data Services, Inc.
04.2012 - 07.2012
Customer Service Representative - Manulife Data Services, Inc.
02.2011 - 03.2012
Research Associate, Representatives, 2nd - District Oriental Mindoro
09.2010 - 02.2011
Finance Officer - Desarollo Internationale Consult, Inc
03.2009 - 12.2010
Intern - National Economic and Development Authority
09.2008 - 01.2009
De La Salle - College of St. Benilde - Bachelor of Arts, International Relations
05.2005 - 04.2009
Ateneo De Manila High School - High School Diploma,
04.1999 - 04.2004
Ateneo De Manila Grade School - ,
01.1991 - 04.1998

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Juan Antonio T. AbuyuanSenior AML Compliance Analyst