Jasmin Valentino

• Managed day-to-day business operations.
• Provides exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Implemented effective financial management practices, improving cash flow and profitability.
• Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
• Responsible for the hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Clearly communicates with staff and clients to give updated information on estimated times of arrival and latest road conditions.

• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Facilitated seamless communication between departments to foster collaboration on shared objectives.
• Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
• Fostered a positive work environment that supported employee engagement and retention.
• Collaborated with senior leaders to develop and launch the initial cosmetics product line.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding, and training of new hires to fulfill business requirements.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Oversaw construction of new branches and negotiated contracts with vendors for reduced expenditures.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Managed daily operations for smooth functioning, ensuring a high level of productivity.
• Conducted regular performance evaluations, identifying areas for growth, and creating targeted action plans for improvement.
• Handled escalated customer complaints.
• Boosted customer satisfaction with attentive service and prompt resolution of issues.
• Assisted front-line staff with handling difficulties, resolving problems, and managing large transactions.
• Developed strong relationships with clients, resulting in increased loyalty and repeat business.
• Oversaw opening and closing of branch and monitored payments received through different channels.
• Managed maintenance of facility and grounds.

• Implemented new procedures to improve front office operations and enhance overall guest experience.
• Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
• Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
• Increased room occupancy with effective upselling techniques and personalized recommendations.
• Maintained office supply stock to control shrinkage and prevent overstocking.
• Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
• Collected, counted, and disbursed money and performed basic bookkeeping to complete banking transactions.
• Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Provide basic troubleshooting steps for basic errors experienced by users on Google Play.
• Ensure 100% client satisfaction in all transactions.
• Ownership of client’s demands and also responsible to follow up and assure that the best possible resolution has been provided.

• Assists Worksite Employees regarding payroll and benefits inquiries
• Expected to provide stellar service
• Responsible for sending requests and cases to various departments for a resolution to a variety of payroll and benefits issues.
• Assists Worksite Employees’ dependents regarding benefits.
• Expected to monitor and dispatch cases on a timely manner

• Tasked with providing financial solutions and educating customers about facilities available to them.
• Expected to provide exceptional customer service
• Handles complex queries regarding unsecured credit cards
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction.

Senior Process Executive Center of Excellence (August 2009 - July 2011)

• Team Navigator – in charge of a Team Leader’s duties in case of his/her absence. (April – July 2011)
• Responsible in providing first class service to those customers, both internal and external, whose queries are of a complex nature.
• Agent status 8C.
• Handles complex queries regarding credit cards
• Accommodates multiple queues including Credit Cards Telephony, Gold MasterCard, Platinum Card, Harvey Nichols Account Cards, Cards Pre-notification of Travel and Thomas Cook voucher redemption.

Senior Process Executive Customer Telephony Service (May 2007 – July 2009)

• Expected to provide excellent customer service.
• Achieve given targets on a monthly basis.
• Responds to a wide variety of customer enquiries (e.g. Balance query, Card Activation, Lost & Stolen, Transaction query, Payments, Card & Pin Ordering, …)
• Responsible in meeting customer’s expectation in terms of efficiency, accuracy, timeliness and professionalism of response at the telephone
• Agent status 8D.