JANINE NUÑEZ
F&B Marketing Assistant
Pasay City
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Hotel industry. Hardworking, disciplined and reliable manager with demonstrated record of success.
Overview
6
6
years of professional experience
Work History
F&B Marketing Assistant
GMS Asia Pacific Phil. Corp
6 2024 - Current
- Assist and promote Marriott Manila Hotel & Sheraton Manila Hotel for F&B Promotions
- Coordinate with F&B Executives for Special Event bookings and queries
- Track Monthly Dining reservation for Marriott Manila Hotel & Sheraton Manila Hotel
- Arrange guest reservations from Birthday Calls
- After sales service.
Social Media Marketing - Team Leader
Aviation Data Corporation - Washington DC
2019.05 - 2023.01
- Researching online social media sites for Facebook
- Retrieval and Classification of over 5,000 sites into a database
- Managing and Training of new staff
- Creation of a Training Syllabus
- Direct Social Media Marketing to direct subjects in Aviation, Space, & Travel Lifestyle.
Admin Executive
Club Marriott Manila
2018.06 - 2019.05
- Supervised and designates administrative works
- Responsible for tracking and doing daily sales reports
- Assigned and monitored Customer Service daily schedules
- Assist after sales service.
Admin Services| Customer Service Coordinator
GMS Asia Pacific Phil. Corp
5 2016 - 2018.05
- Welcoming guests/ clients and assisting them in their respective areas
- Responsible for the guest complaints or feedback by telephone discussion or in person interaction
- Perform inbound and outbound calls, offer privilege membership cards for the hotel group local and international
- Accept hotel reservation for VIP members for local and international room and restaurant reservation
- Responsible for receiving payments either credits cards, cash, checks or even bank deposits from the clients
- Coordinates with duty manager, marketing staff, events and rooms department for the guest/ client’s special request or any other concerns
- Assist supervisory works.
Education
Bachelor of Science in Elementary Education, Tertiary -
Aemilianum College Inc.
Rizal St, Brgy. Piot Sorsogon CitySecondary -
Donsol National Comprehensive High School
Tres Maria's Drive, Donsol, SorsogonPrimary -
Sibago Elementary School
Sibago, Donsol, SorsogonSkills
Skillful in luxury hotel services.
Experts in handling concern of clients or even in bad scenarios.
Skillful in dealing with different people.
Making sales and service after sales.
Skillful in using CRM-Salesforce Software.
Knowledgeable with the room types and bed sizes.
Customer service excellence
Customer Focus
With sufficient knowledge in Microsoft Office.
Knowledgeable in using hypercom credit card machines.
Documentation skills
Organizational Skills
Websites
Personal Information
- Age: 31
- Place of Birth: Novaliches, Quezon City
- Date of Birth: 06/04/93
- Gender: Female
- Marital Status: Single
- Religion: Christian
Languages
English, Filipino
References
- David Delian Maxwell, Producer and Author, Aviation Data Corporation - Washington DC, david@asln.tv, +1 703 537 1359
- MARISHELL TORRES, Senior Programme Manager, Club Marriott Manila, marishell.torres@gms-group.com, +632 902 98 11/13, www.gms-group.com
Timeline
Social Media Marketing - Team Leader
Aviation Data Corporation - Washington DC
2019.05 - 2023.01
Admin Executive
Club Marriott Manila
2018.06 - 2019.05
F&B Marketing Assistant
GMS Asia Pacific Phil. Corp
6 2024 - Current
Admin Services| Customer Service Coordinator
GMS Asia Pacific Phil. Corp
5 2016 - 2018.05
Bachelor of Science in Elementary Education, Tertiary -
Aemilianum College Inc.
Secondary -
Donsol National Comprehensive High School
Primary -
Sibago Elementary School
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