Rhea Liza Capun
Account Executive
Davao City
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic Sales Executive with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Account Executive
Newtech Asia Pacific Corp.
Davao City
01.2023 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Created and executed account strategies to translate organizational goals into client activities.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Executed successful sales strategies to convert leads into customers.
Logistics Sales Executive
Sky Freight Forwarders Inc.
Davao City
09.2022 - 12.2022
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
Business Building Executive
PMFTC Inc. (Philip Morris International
Davao City
09.2021 - 03.2022
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Completed annual rent calculations using housing database software.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Technical Sales Support Engineer
Amalgated Properties & Managment Corp.
Davao City
10.2019 - 03.2020
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Analyzed market trends, competitor performance and product strengths.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
- Suggested ideas for product evolution and new product variants.
Online ESL Teacher
CC Class Onlince Inc.
Davao City
03.2018 - 05.2019
- Participated actively in course discussions, promoting students to participate and interact with one another.
- Wrote, prepared and submitted weekly lesson plans and created and designed homework, quizzes and exams to test abilities.
- Provided instruction using textbooks, worksheets, games and visuals to help improve reading, writing, speaking and listening skills.
- Identified and addressed problems with course content or technology.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Educated students in basics of English grammar and conversational speaking.
- Attended workshops to learn about student motivation and engaging learning activities.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Promoted critical thinking to build subject engagement and interaction.
- Set assessments to measure student progress and identify growth opportunities.
- Adopted new technologies and online platforms to facilitate student learning.
Sales Marketing Executive
Global Building Marketing Materials Corporation
Davao City
12.2016 - 01.2018
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Analyzed sales and marketing data for improved strategies.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Utilized CRM software to track sales progression and communicate project needs.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
Customer Service Associate
Convergys Davao
Davao CIty
10.2015 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Accounting Technology
Ateneo De Davao University
Davao City, Philippines 06.2011 - 04.2016
Skills
Sales strategy
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Achieved Consumer Retail Engagement through effectively helping with increasing the market share in the assigned territory.
Timeline
Account Executive
Newtech Asia Pacific Corp.
01.2023 - Current
Logistics Sales Executive
Sky Freight Forwarders Inc.
09.2022 - 12.2022
Business Building Executive
PMFTC Inc. (Philip Morris International
09.2021 - 03.2022
Technical Sales Support Engineer
Amalgated Properties & Managment Corp.
10.2019 - 03.2020
Online ESL Teacher
CC Class Onlince Inc.
03.2018 - 05.2019
Sales Marketing Executive
Global Building Marketing Materials Corporation
12.2016 - 01.2018
Customer Service Associate
Convergys Davao
10.2015 - 03.2016
Bachelor of Science - Accounting Technology
Ateneo De Davao University
06.2011 - 04.2016
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