Art
JANE PEÑAFLOR
Customer Service
Santa Rosa City
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Concentrix Daksh Philippines Corporation
Quezon
10.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
Administration Assistant
Manila International Freight Forwarders Inc
Parañaque
01.2020 - 06.2020
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
Education
Bachelor of Science in Business Administration - Business Administration And Management
Tagoloan Community College
Baluarte, Tagoloan Misamis Oriental 06.2008 - 10.2010
High School Diploma -
Tagolaon National High School
Balurate, Tagoloan National High School 06.2003 - 04.2007
Skills
To secure a challenging position in a reputableOrganization to expand my learnings, knowledge, andSkillsConcentrix Customer Service Representative October2020 - Currently EmployedTaking calls and Resolving customer's issues
Recordkeeping strengths
Report preparation
Office administration
Purchase orders organization
Meeting minutes
Time management
Writing reports
Travel planning
Multi-line phone proficiency
Attendance record management
Credit and collections
Mail handling
Contract agreement preparation
Social media knowledge
Records management
[Language] fluency
Mail distribution
Process optimization
Interests
Music
Cooking
Collecting
Reading
Timeline
Customer Service Representative
Concentrix Daksh Philippines Corporation
10.2020 - Current
Administration Assistant
Manila International Freight Forwarders Inc
01.2020 - 06.2020
Bachelor of Science in Business Administration - Business Administration And Management
Tagoloan Community College
06.2008 - 10.2010
High School Diploma -
Tagolaon National High School
06.2003 - 04.2007