Eleazar Peonada Jr.

Sewage, Pusok, Lapu Lapu City, Cebu, Philippines 6016

Summary

Personable and reliable individual with keen ability to assist and communicate effectively with passengers. Possesses comprehensive knowledge of customer service principles and conflict resolution techniques, combined with strong adaptability and problem-solving skills. Committed to enhancing passenger experiences and ensuring smooth, efficient service delivery with Buong Pusong Alaga.

Overview

years of professional experience

Certification

Work History

Passenger Service Assistant

Aboitiz Infracapital

08.2023 - 06.2025

Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
Awarded as "Go That Extra Mile" for being consistently go above and beyond required duties, demonstrating exceptional effort and dedication at work.
Team Leader of the team - willingly to listen their thoughts, guide the members by ability to inspire and motivate others also giving them feedback.

Education

Bachelor of Science - Airline Management

Indiana Aerospace University

IAU Town Center Kagodoy Rd., Basak, Lapu Lapu City

05-2023

Technical Vocational Track - - Travel Services

University of Cebu Lapu Lapu And Mandaue

04-2019

Skills

A highly organized and hard-working individual looking for a responsible position to gain practical experience

A highly organized and hard-working individual looking for a responsible position to gain practical experience

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company
Led a team of 6 employees to achieve desired goals
Working effectively with others to achieve common goals