Arvin M. Dumlao
Tarlac City
Summary
Job Description:
Answering customer calls and other messages.
Resolving customer issues.
Educating customers about products and services.
Processing orders, returns, and exchanges.
Following company and legal guidelines.
Directing calls to the right staff.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
SUTHERLAND
01.2023 - 01.2024
Customer Service Representative
RBL SOLUTION INC.
01.2022 - 01.2023
Education
BACHELOR OF SCIENCE - ACCOUNTANCY
GOLDEN OLYMPUS COLLEGE OF TARLAC
01.2020
Skills
- Communication: Excellent verbal communication skills, active listening, and empathy
- Problem-solving: Ability to resolve issues and conflicts
- Customer service: Focus on quality and customer satisfaction
- Attention to detail: Ability to maintain accuracy and order
- Computer skills: Ability to use data entry, word processing, and other computer programs
- Adaptability: Ability to work well in a variety of situations
- Customer Service Focused: "To leverage my communication skills and problem-solving abilities in a dynamic call center environment, providing exceptional service to customers while contributing to team success and achieving company goals"
- Career Growth: "Seeking a challenging call center position where I can utilize my customer service skills, develop professionally, and contribute to providing efficient solutions for customers while supporting the company’s objectives"
- Team-Oriented Approach: "To work as a part of a high-performing team in a call center, delivering outstanding customer experiences and developing my skills in customer relations and support to help drive the company's growth"
- Technology and Process Improvement: "Aiming to secure a call center role where I can combine my technical skills and passion for helping customers, with the goal of improving call handling processes and contributing to the overall efficiency of the team"
- Sales and Support Hybrid: "Seeking a call center role that allows me to utilize my sales acumen and excellent communication skills to not only provide top-notch customer service but also assist in driving sales and improving customer satisfaction"
Personal Information
- Age: 22
- Height: 6'1
- Weight: 95
- Date of Birth: 05/13/02
- Marital Status: Single
Character Reference
Maica Angela Tolentino
Customer Service Representative SUTHERLAND – Tarlac City 0993-491-1542
Maria Aleja Ualath
Customer Service Representative SUTHERLAND – Tarlac City 0994-376-5853
Timeline
Customer Service Representative
SUTHERLAND
01.2023 - 01.2024
Customer Service Representative
RBL SOLUTION INC.
01.2022 - 01.2023
BACHELOR OF SCIENCE - ACCOUNTANCY
GOLDEN OLYMPUS COLLEGE OF TARLAC
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