JAM PATRICIA PADEL
Summary
Customer-focused hospitality professional experienced in food and beverage operations, guest relations, and sales support. Delivers outstanding service by addressing inquiries, resolving issues, and coordinating appointments. Strong skills in communication and relationship building complemented by knowledge of food safety and hygiene practices. Reliable team player with a keen eye for detail and adaptability in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge - Outbound Lead Generation Specialist (Sales Account)
Alorica Philippines - Align Technology
01.2020 - 03.2020
- Conducted outbound calls to consumers for Smile Assessment, gathering valuable feedback.
- Searched for doctors in client's area and presented tailored options for selection.
- Used Sales Force and concierge platforms to manage workload and track client requests.
- Arranged and confirmed bookings and appointment reservations with providers, ensuring client needs were met.
Outbound Sales Agent (Sales Account)
Health Hub - ACA and Medicare Campaign
08.2022 - 11.2022
- Conducted outbound calls to potential customers and insurance companies to generate leads and support sales efforts.
- Transferring eligible customers to a licensed agent for further assistance.
- Verify patient insurance coverage and benefits.
- Exhibited strong communication and listening skills in team meetings.
- Managed daily office tasks, including correspondence (emails, letters, packages), answering phones, and routing calls to appropriate staff.
- Maintained office supplies inventory and ensured sufficient stock levels.
- Maintain accurate records and files, both electronic and physical.
- Entered data into databases while ensuring data integrity and security to maintain accurate records.
Ground Attendant
Helicopter Rentals PH
Pasay City
04.2024 - 06.2024
- Assisted passengers with check-in procedures, issuing boarding passes, checking baggage, and providing flight schedule and gate assignment information to enhance passenger experience.
- Facilitated boarding process by coordinating with gate agents, ensuring timely flight departures, and assisting passengers with seating and boarding procedures to maintain schedule efficiency.
- Guided passengers through boarding procedures and safety briefings at the gate.
- Coordinated ground operations for timely helicopter departures and arrivals.
- Conducted pre-flight inspections of helicopter equipment and safety gear.
Office Staff/Sales Officer
ROBUZ MERCHANDISING
ORANI
08.2022 - 11.2022
- Coordinated with team members to plan and execute promotional events and activities.
- Identified upsell opportunities during customer interactions, promoting additional products and services to enhance customer satisfaction.
- Updated employee records to ensure accuracy of personal information and attendance data.
- Managed human resource administrative tasks
Education
BACHELOR OF SCIENCE - TOURISM MANAGEMENT
Bataan Peninsula State University
Balanga City Bataan09-2024
Skills
- Lead generation strategies
- Outbound sales techniques
- Sales pipeline management
- Customer relationship management
- Client relationship building
- Client communication
- Customer service
- Appointment scheduling
- Booking management
- Guest services
- Data entry accuracy
- Effective communication
Certification
- TESDA FOOD AND BEVERAGES SERVICES NCII - December 2023 - Philippine Academy of Technical Studies
- TESDA EVENTS MANAGEMENT NCIII - December 2023 - Philippine Academy of Technical Studies
- FILIPINO BRAND OF SERVICE EXCELLENCE TRAINING - February 2024 - DOT Region 3
- CUSTOMER SERVICE TRAINING - April 2024 - Sky Yard Aviation Corp, Pasay City
Training
SELF-DEFENSE TRAINING - April 2024 - Sky Yard Aviation Corp, Pasay City
Timeline
Ground Attendant
Helicopter Rentals PH
04.2024 - 06.2024
Office Staff/Sales Officer
ROBUZ MERCHANDISING
08.2022 - 11.2022
Outbound Sales Agent (Sales Account)
Health Hub - ACA and Medicare Campaign
08.2022 - 11.2022
Concierge - Outbound Lead Generation Specialist (Sales Account)
Alorica Philippines - Align Technology
01.2020 - 03.2020
BACHELOR OF SCIENCE - TOURISM MANAGEMENT
Bataan Peninsula State University