Bianca Pamela Emnas
CUSTOMER SERVICE
IMUS CITY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
INSTAGRAM OUTREACH LEAD GENERATION SPECIALIST
VIRTUAL ASSISTANT
IMUS CITY
02.2023 - 04.2023
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Generated new leads through networking and attending industry events
SALES ASSOCIATE
OJO EYEWEAR & SSERVICES INC.
TAGUIG CITY
09.2022 - 02.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
MAIN CASHIER
HR NETWORK INC.
PASAY CITY
01.2021 - 08.2022
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
CUSTOMER CARE SALES
HR NETWORK INC.
PASAY CITY
03.2017 - 12.2020
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
SALES DEMO
DYNAMIC PERSONNEL ASSISTANCE MANAGEMENT
PASAY CITY
09.2016 - 01.2017
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Requested contact information from potential customers to provide additional information.
- Provide product samples, coupons, informational brochures and incentives to persuade people to buy products.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
SALES LADY
HOMEWORLD SHOPPING CORPORATION
BACOOR CAVITE
03.2016 - 08.2016
- Located merchandise across various stores to address customer needs.
- Worked with loss prevention in monitoring shopper behavior.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Drove team revenue totals by bringing in top sales numbers.
- Provided pricing information to customers regarding specific products.
CASHIER /Service Crew Member
MI CASA FOOD CORPORATION
MANILA
09.2015 - 02.2016
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
Education
High School Diploma -
GENERAL EMILIO AGUINALDO NATIONAL HIGH SCHOOL
IMUS CAVITE 06.2010 - 03.2014
Skills
Lead Generation
Lead generation strategies
Lead Generation Programs
Quality lead generation
Outreach marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
INSTAGRAM OUTREACH LEAD GENERATION SPECIALIST
VIRTUAL ASSISTANT
02.2023 - 04.2023
SALES ASSOCIATE
OJO EYEWEAR & SSERVICES INC.
09.2022 - 02.2023
MAIN CASHIER
HR NETWORK INC.
01.2021 - 08.2022
CUSTOMER CARE SALES
HR NETWORK INC.
03.2017 - 12.2020
SALES DEMO
DYNAMIC PERSONNEL ASSISTANCE MANAGEMENT
09.2016 - 01.2017
SALES LADY
HOMEWORLD SHOPPING CORPORATION
03.2016 - 08.2016
CASHIER /Service Crew Member
MI CASA FOOD CORPORATION
09.2015 - 02.2016
High School Diploma -
GENERAL EMILIO AGUINALDO NATIONAL HIGH SCHOOL
06.2010 - 03.2014