Jhon Paul Adrian Trasado
Malabon
Summary
Customer experience professional with strong background in enhancing customer satisfaction and loyalty. Adept at resolving issues, managing high-stress situations, and implementing effective solutions. Strong focus on team collaboration and achieving results. Skilled in communication, problem-solving, and relationship-building, with keen understanding of customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
Alorica Teleservices Inc.
Santa Mesa, Metro Manila
10.2021 - 02.2025
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing productsservices.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapportbuilding.
- Implemented proactive approaches to anticipate and resolve potential customer concerns, resulting in higher retention rates.
Training Mentor
Alorica Teleservices Inc.
Santa Mesa, Metro Manila, Philippines
10.2021 - 02.2025
- Managed multiple concurrent mentoring relationships, maintaining strong rapport with each trainee throughout their development journey.
- Improved trainee skill sets by developing comprehensive training materials and hands-on activities.
- Collaborated with cross-functional teams to integrate specialized expertise into ongoing training efforts.
- Implemented continuous improvement initiatives within the training program, ensuring alignment with industry best practices.
- Bridged knowledge gaps between experienced employees and newcomers through structured mentoring partnerships.
- Addressed any performance issues promptly by providing constructive feedback while offering practical solutions to overcome challenges.
Customer Sales Representative
CA Seafood
Malabon City, Philippines
06.2020 - 08.2021
- Company Overview: Specializes in fresh seafood delivery around Metro Manila and nearby cities
- Addressing customer concerns and placing of orders
- Encoding of sales and scheduling of deliveries
- Coordination of logistics with delivery riders
- Asking customers for feedback
- Managing supplies inventory
- Specializes in fresh seafood delivery around Metro Manila and nearby cities
Bagger/Line Marshall
Toy Kingdom
Quezon City, Philippines
12.2019 - 12.2019
- Company Overview: Toy Kingdom is an affiliate of the SM Group of Companies that engages in the wholesale and retail of toys and other related merchandise
- Packaging of customer's toys
- Assisting customers and making suggestions about toys that they should buy
- Helping the customer carry the toys they bought if necessary
- Toy Kingdom is an affiliate of the SM Group of Companies that engages in the wholesale and retail of toys and other related merchandise
Education
Bachelor's degree - Business Administration
City of Malabon University
08.2021
Skills
- Computer literate
- Multitasking
- Ability to work under pressure
- Decision making
- Teamwork
- Negotiation
- Problem-solving skills
- Attention to detail
- Calm and professional under pressure
- Adaptability and flexibility
- Effective communication
Certification
- Advancing Entrepreneurship Education, Inspiring and Assessing Our Performance into Success, 09/01/17
- National Certificate II: Electrical Installation and Maintenance, 04/01/16, 08/31/16
- Android Apps Development, 10/01/16
- Certificate of Completion for Training Programs in Windows XP, MS Word, MS Excel, MS PowerPoint, Macromedia Flash 8, Basic CSS/HTML and Adobe Photoshop, 07/01/13
Languages
English
Filipino
Hobbies and Interests
- Movies
- Basketball
- Food
- Travel
- Online games
- Music
Timeline
Customer Experience Representative
Alorica Teleservices Inc.
10.2021 - 02.2025
Training Mentor
Alorica Teleservices Inc.
10.2021 - 02.2025
Customer Sales Representative
CA Seafood
06.2020 - 08.2021
Bagger/Line Marshall
Toy Kingdom
12.2019 - 12.2019
Bachelor's degree - Business Administration
City of Malabon University