JAYMEE DYAN BONZON
Navotas City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Customer Experience Representative
MicroSourcing
07.2024 - Current
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
- Implemented proactive approaches to anticipate and resolve potential customer concerns, resulting in higher retention rates.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Chat Support-Safety Team
LizardBear Tasking Inc.
11.2022 - 01.2023
- Ensuring that customer's safety concern is being addressed accurately and routed to the correct department for immediate response within 12-24hrs
- Ensuring customer's need and assistance is being provided efficiently
- Provide excellence service to our valued customer
- Comply with the company's policy and procedure
- Ensure to meet target KPI's
Voice and Email Support-Expedia/Amex
Teleperformance, Inc.
07.2021 - 10.2022
- Provide excellence service to our valued customer
- Responds to and manage complaints and escalations from customers
- Provide compensation within limit threshold with customers complaints
- Process refund claims according and as per policies and procedure
- Assist in booking, cancellations, rebooking tickets with customer's reservation and adhere to the ticket policies
- Provide effective resolution to customer concerns
- Comply with the company's policy and procedure
- Ensure to meet target KPI's
Administrative Head/Human Resources
BA Insight International, Inc.
03.2019 - 06.2022
- Company Overview: Insurance Loss Adjuster
- Accurate recording of minutes of the Management Committee meeting
- Process the renewal of Insurance Commission License, Insurers Accreditation Requirements, Insurance Coverage on company properties and group personal accident of employees
- Legal secretary in-charge of recovery cases being handled by the company's Executive Vice President
- Verifies attendance management of all employees and accurate reporting of DTR to payroll; manages the leave credits, properly files all HR related forms
- Oversees and administers the day-to-day activities of the office
- Preparation of Mail transmittal and notary documents
- Recruit candidates, prepare human resources documents, like employment contracts and new hire guides
- Keeping and updating of 201 file, proper filing, completion of requirements, and monitoring status of employees
- Maintains updated database of employees, salary history, performance evaluation, trainings, job description, and other HR files
- Handles other tasks that may be assigned by immediate superior from time-to-time
- Assist other departments/divisions as requested
- Insurance Loss Adjuster
Nursing Assistant-Caregiver
Bleep 360 Nursing Agency
02.2014 - 10.2014
- Oversee and monitor the needs of the service user/patients
- Attends to the needs of the service user's bathing, feeding, personal hygiene
- Assist and participate with service user's activities and rehabilitations
- Be the person in contact of the service user in updating their care plans
- Assist the nurses with service user's medication
- Assist the service user/patient from bed to wheel chair to chair with the use of hoist
- Assisting Nurse in Charge
Senior Healthcare Assistant
PJ Care Neurological Nursing Home
07.2012 - 01.2014
- Oversee and monitor the needs of the service user/patients
- Attends to the needs of the service user's bathing, feeding, personal hygiene
- Assist and participate with service user's activities and rehabilitations
- Be the person in contact of the service user in updating their care plans
- Assist the nurses with service user's medication
- Assist the service user/patient from bed to wheel chair to chair with the use of hoist
- Assisting Nurse in Charge
Health Care Assistant
Avery House
03.2011 - 07.2012
- Prepare and Administer service user's medication
- Assisting General Practitioners to weekly visit and monthly reviews of the service user's mental health, physical health and medication
- Assist the service user/patient from bed to wheel chair to chair with the use of hoist
- Oversee and monitor the needs of the service user/patients
- Attends to the needs of the service user's bathing, feeding, personal hygiene
- Assist and participate with service user's activities and rehabilitations
- Be the person in contact of the service user in updating their care plans
SNR Healthcare Assistant
Askham Village Community
09.2010 - 03.2011
- Oversee and monitor the needs of the service user/patients
- Attends to the needs of the service user's bathing, feeding, personal hygiene
- Assist and participate with service user's activities and rehabilitations
- Be the person in contact of the service user in updating their care plans
- Assist the nurses with service user's medication
- Assist the service user/patient from bed to wheel chair to chair with the use of hoist
- Assisting Nurse in Charge
Senior Care Assistant
Aliwal Manor Care Centre (Excelcare)
07.2008 - 08.2010
- Oversee and monitor the needs of the service user/patients
- Attends to the needs of the service user's bathing, feeding, personal hygiene
- Assist and participate with service user's activities and rehabilitations
- Be the person in contact of the service user in updating their care plans
- Assist the nurses with service user's medication
- Assist the service user/patient from bed to wheel chair to chair with the use of hoist
- Assisting Nurse in Charge
Education
Diploma - BTEC HEALTH AND SOCIAL CARE MANAGEMENT
WAVE TRAINING LTD
BIRMINGHAM, UNITED KINGDOM 10-2013
Diploma - NVQ3 HEALTH AND SOCIAL CARE
THAMES INTERNATIONAL COLLEGE
LONDON, UNITED KINGDOM07-2010
Diploma - PROFESSIONAL CAREGIVER
ST. AUGUSTINE SCHOOL OF NURSING
Caloocan City, Metro Manila, Philippines06-2007
Skills
- Call center experience
- Office administration
- Respectful and compassionate
- Support services
- Appointment scheduling
- Complaint handling
- Dependable and responsible
- Multitasking and organization
- Willingness to learn
- Office record management
- Verbal and written communication skills
- Privacy and confidentiality
- Teamwork
- Problem-solving skills
- Time management
- Computer literate
- Multitasking
- Reliability
Timeline
Customer Experience Representative
MicroSourcing
07.2024 - Current
Customer Chat Support-Safety Team
LizardBear Tasking Inc.
11.2022 - 01.2023
Voice and Email Support-Expedia/Amex
Teleperformance, Inc.
07.2021 - 10.2022
Administrative Head/Human Resources
BA Insight International, Inc.
03.2019 - 06.2022
Nursing Assistant-Caregiver
Bleep 360 Nursing Agency
02.2014 - 10.2014
Senior Healthcare Assistant
PJ Care Neurological Nursing Home
07.2012 - 01.2014
Health Care Assistant
Avery House
03.2011 - 07.2012
SNR Healthcare Assistant
Askham Village Community
09.2010 - 03.2011
Senior Care Assistant
Aliwal Manor Care Centre (Excelcare)
07.2008 - 08.2010
Diploma - BTEC HEALTH AND SOCIAL CARE MANAGEMENT
WAVE TRAINING LTD
Diploma - NVQ3 HEALTH AND SOCIAL CARE
THAMES INTERNATIONAL COLLEGE
Diploma - PROFESSIONAL CAREGIVER
ST. AUGUSTINE SCHOOL OF NURSING
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