Ruzel D. Aquino
Mabalacat City
Summary
A highly motivated individual looking for a challenging job and opportunity where I could share my knowledge and develop my personality as a career person. Experienced with customer interaction and support, ensuring seamless service delivery. Utilizes effective communication and problem-solving skills to address client needs. Track record of enhancing customer satisfaction and driving team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Experience Agent
Alorica
10.2024 - Current
- I am handling customer inquiries and requests, resolving customer issues, providing product information, and upselling and cross-selling
- Documented customer interactions in internal database to maintain customer service history details
- Investigated customer complaints and escalated issues to address critical requests
Call Center Agent/Back Office
Iqor Philippines
02.2021 - 02.2024
- Answering inbound and outbound calls/Customer Service
- Always meet the daily target individually and with the Team
- Encoding and Emailing customers and clients
- Reporting our daily task
- Data Entry job
Data Entry Specialist/Administrative Assistant
Mercantile Venture Partners Asia Pacific Inc.
07.2017 - 02.2019
- Updating clients information in our system
- Training new team member
- Emailing
- Encoding
- Identify and correct errors in data entry
- Answering inbound and outbound calls
Call Center Agent/Sales Agent
Iqor Philippines Inc.
09.2016 - 02.2017
- Answering phone calls and take customer orders
- Sell products or services
- Meet individual and team targets
- Determine every customer’s needs and find effective solutions
English Teacher
Global Standard English Learning Center Inc.
07.2016 - 08.2016
- Prepare materials and activities
- Determine exam and assignment grades
- Assign homework and interesting exercises
- Developing a student's oral and written communication skills
Assistant Teacher
Fil-Homes Daycare Center
07.2014 - 01.2015
- Assist with record keeping, such as attendance records, student progress notes and grades
- Help teachers prepare for lessons by assembling materials and equipment
- Provide personal aid and care as necessary to students, such as help with hygiene or eating
- Assist in enforcing school and classroom rules
Facilitator
@DhaiselInternetCafe
11.2012 - 01.2014
- Monitors and assisting customers in a computer shop
- Printing, scanning, and laminating documents
- Checking all computers from time to time
- Installing new software systems like computer games and updating applications
Education
Bachelor of Science - Business Administration
Clark College of Science and Technology
Mabalacat City, Pampanga01.2022
Industrial Sewing Machine Operation -
Rotary Club of Dau Inc.
Computer Secretarial -
Clark College of Science and Technology
Mabalacat City, Pampanga01.2013
Skills
- Simpro
- Sitetrax
- Citrix
- SnapSupport
- Google maps
- MS Office / Microsoft Teams
- G Suite
- Computer Literate
- Willing to be trained
- Data Entry Experience
- Fast Learner
- Patience
- Flexible
- Responsible
- Positive attitude
- Attention to detail
- Good Technical Computer Skills
- Communication skills
- Upselling
- Performance tracking
- Call center experience
- Complaint handling
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Timeline
Customer Experience Agent
Alorica
10.2024 - Current
Call Center Agent/Back Office
Iqor Philippines
02.2021 - 02.2024
Data Entry Specialist/Administrative Assistant
Mercantile Venture Partners Asia Pacific Inc.
07.2017 - 02.2019
Call Center Agent/Sales Agent
Iqor Philippines Inc.
09.2016 - 02.2017
English Teacher
Global Standard English Learning Center Inc.
07.2016 - 08.2016
Assistant Teacher
Fil-Homes Daycare Center
07.2014 - 01.2015
Facilitator
@DhaiselInternetCafe
11.2012 - 01.2014
Industrial Sewing Machine Operation -
Rotary Club of Dau Inc.
Computer Secretarial -
Clark College of Science and Technology
Bachelor of Science - Business Administration
Clark College of Science and Technology
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