Summary
Overview
Work History
Skills
Timeline
ProjectManager
IMRAN FAWAD M. BHATTI

IMRAN FAWAD M. BHATTI

Project Manager
Mandaluyong

Summary

My objective is to apply for a position in a company where I can fully utilize all my accumulated knowledge and experience regarding the workings of various positions in different lines of business.

Overview

20
20
years of professional experience

Work History

Data Specialist

Trax Retail Solutions
02.2022 - Current
  • Provided support to the rest of the team as the Subject Matter Expert on various topics such as workflow process, maintaining client relations, tools/workaround management
  • Ensured that the workload for the team is as evenly distributed as possible at any given time, taking into account the length of time each task would need to be completed
  • Acted as Point of Contact for various newly piloted/offshored programs/processes to ensure Standard Operating Procedure are well polished before being put in place for the rest of the team
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained files, records, and chronologies of entry activities.
  • Offered multiple process improvement initiatives aimed at reducing manual workloads while preserving high levels of accuracy.
  • Mediates discussions with onshore counterparts to discuss findings on current/recent events and figure out the best way to resolve them in a manner beneficial to all parties involved

Project Manager

Ad-Lib.
01.2020 - 01.2022
  • Coordinated efforts between Design, Development, and Client-facing onshore teams to ensure that all creatives are delivered exactly to the client's specifications
  • Ensured that the workload is delivered and completed efficiently at a consistent pace, taking into account the length of time each task would need to be completed
  • Provided primary support to several high-value clients and makes sure all their ad campaign implementation requests are being attended to expeditiously while ensuring that particular directives specific to them are correctly met
  • Mediated discussions with onshore counterparts to discuss findings on current/recent events and figure out the best way to resolve them in a manner beneficial to all parties involved
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Process Specialist

Cognizant Technology Solutions LTD.
03.2016 - 01.2020
  • Provided support to the rest of the team as the Subject Matter Expert on various topics such as workflow process, maintaining client relations, tools/workaround management
  • Ensured that the workload for the team is as evenly distributed as possible at any given time, taking into account the length of time each task would need to be completed
  • Provided primary support to several high-value clients and make sure all their ad campaign implementation requests are being attended to expeditiously while ensuring that particular directives specific to them are correctly met
  • Followed up with the team on existing campaigns to ensure that everything is proceeding as scheduled in accordance with their client's specific requests
  • Stood in as Point of Contact for various newly piloted/off-shored programs/processes to ensure Standard Operating Procedure are well polished before being put in place for the rest of the team
  • Mediated discussions with onshore counterparts to discuss findings on current/recent events and figure out the best way to resolve them in a manner beneficial to all parties involved
  • Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity.
  • Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.

Assistant Manager

Hoffman Weber Construction
03.2015 - 01.2016
  • Provided assistance to my immediate superior to ensure that all existing exterior and interior remodeling jobs are being attended to and are completed in a timely manner
  • Gathered information on new clients and ensures that there are no scheduling conflicts for the appointments between them and the onshore representatives
  • Followed up with existing clients to ensure that everything is proceeding as scheduled in accordance with their specific requests
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Optimized scheduling to ensure adequate staffing during peak periods, improving efficiency.

Relationship Manager

GL Advisor
02.2014 - 03.2015
  • Worked with the team to provide comprehensive and holistic advice to Doctors, Lawyers, Dentists, and Veterinarians on how they can manage the repayment of their student loans and their finances in general by looking for methods to allow clients to repay their debts in the most efficient manner possible
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Managed clients' financial information and their relationship with their loan servicer/s by acting as an intermediary during times where there is a conflict of interest between parties.

Senior Risk Management Analyst

JP Morgan Chase & Co.
01.2010 - 02.2014
  • Provided assistance to customers who became victims of fraud and proactively help prevent fraud from affecting clients
  • Provided quality service to clients with any issues they may have regarding their deposit bank accounts and the online banking service in compliance with US Federal Banking Regulations
  • Performed spot inspection on deposit accounts to check the validity of their deposits/withdrawals/transfers when it triggers certain red flags and conduct investigations on related claims
  • Encouraged team to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.

Team Leader

Sutherland Global Services
06.2005 - 12.2009
  • Handled a team of Tier 1 Representatives, providing them with support as they go about their daily duties providing assistance with escalated concerns as needed
  • Directly assisted customers with escalated concerns or those who may have been dissatisfied with the service or product they were provided with
  • Assisted the operations manager with any tasks where my assistance may have be needed, occasionally filling in when necessary
  • Worked with the rest of the support group in devising process improvements for handling complications brought on by changes to the way the product works
  • Collaborated with management in finding the most efficient way for the team to manage backlogs without affecting quality and customer satisfaction
  • Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Skills

Proficiency in spoken and written English

Timeline

Data Specialist

Trax Retail Solutions
02.2022 - Current

Project Manager

Ad-Lib.
01.2020 - 01.2022

Process Specialist

Cognizant Technology Solutions LTD.
03.2016 - 01.2020

Assistant Manager

Hoffman Weber Construction
03.2015 - 01.2016

Relationship Manager

GL Advisor
02.2014 - 03.2015

Senior Risk Management Analyst

JP Morgan Chase & Co.
01.2010 - 02.2014

Team Leader

Sutherland Global Services
06.2005 - 12.2009

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IMRAN FAWAD M. BHATTIProject Manager