MARY JOYCE REYES
Invoice Specialist
Mandaluyong
Summary
Dynamic professional seeking a challenging position that leverages skills, demonstrates initiative, and assumes responsibility. Committed to continuous career improvement through knowledge acquisition in diverse fields. Eager to contribute effectively while fostering personal and professional growth in a collaborative environment. Passionate about making a meaningful impact and driving organizational success.
Overview
26
26
years of professional experience
8
8
Certifications
Work History
CAM Invoice Quality Specialist
Royal Caribbean Cruises Ltd. ROHQ
12.2022 - Current
- Audit invoices in IMS to ensure efficient and quality performance made by Coordinators.
- Train new vendors in uploading invoices in the system (IMS).
- Keep an accurate record of client accounts and outstanding balances. (SOA)
- Provide regular, accurate reports of GL code validation.
- Performs reporting and other tasks as required.
- Conducted investigations into questionable test results.
- Reviewed production processes and identified potential quality issues.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reduced vendor complaints by streamlining the complaint resolution process and addressing root causes of issues on invoice submission.
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
Licensed Financial Advisor
Sunlife of Canada Philippines, Inc
06.2018 - 09.2021
- Consistently met or exceeded sales targets by effectively identifying and converting leads to clients.
- Identified opportunities for cross-selling additional products or services based on individual client needs assessment evaluations.
- Developed comprehensive financial plans for clients to help them reach their short-term and long-term financial goals.
- Built strong client relationships through consistent communication, regular portfolio reviews, and timely market updates.
- Achieved high client satisfaction by providing personalized financial advice and investment strategies.
Expense Management Coordinator
First Maritime Shared Services/RCL
11.2013 - 05.2016
- Process assigned various vendor invoices in IMS system. – verify and validate Invoices for Royal Caribbean, Celebrity, and Azamara crew travel should have a request for service and service receipts (proof of request and proof of service) in the back up of an invoice.
- Validate pertinent details with line expense item entries from IMS thru Travel Mart and JDE.
- Follow up documentation and rate issues with vendors.
- Prepare weekly reports and performs other functions assigned from time to time.
- Reduced departmental expenses significantly by identifying cost-saving opportunities without compromising quality or performance.
Technical Support Representative
Telus International Philippines
12.2006 - 04.2011
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Supervisor of Distribution Operations
Herbalife
04.2003 - 09.2006
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Provided exceptional leadership to the team by setting clear expectations, fostering open communication, and encouraging professional development opportunities.
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Increased client retention by providing superior customer service.
Cost Accounting Assistant
Fujitsu Philippines, Inc.
01.2004 - 07.2004
- Prepares monthly report:
- Order Report - summarizes order for the month.
- Schedule of Projects-in-Process per Division – a report showing the projects of each revenue division, which are still in progress at each month end. It shows the corresponding accumulated costs of these projects.
- Summary of Billed Projects with Corresponding Cost – a schedule showing the projects completed during the month and the total accumulated costs of these projects.
- Assigns a project number to each customer Purchase order/contract.
- Prepares Project Number Information Sheet indicating the assigned Project number, name of customer, contract/PO number, date of contract/PO, equipment ordered, and Account Manager in charge.
Accounting Assistant
J.C. AGUIRRE REALTY, INC.
05.2002 - 11.2003
- Responsible in acquiring and maintaining general accounts for the purpose of updating the revenues of the company.
- Performs various clerical functions such as preparing receipts for tax payments, maintaining government files, process accounts payable vouchers and provide administrative support to department.
- Responsible for assisting with all internal phases of collections and for coordinating, monitoring and follow-up collections with area office staff.
Accounting Assistant - AP
Shoemart, Incorporated (Head Office)
04.2000 - 04.2002
- Prepares voucher for major consignors – SM affiliates and store consignors.
- Notifies and confirms branch manager in case of store area adjustments for billing purposes.
- Encode and process debit memos for store consignors from all branches of SM Department Stores.
- Prepares Journal Vouchers, various reports and performs other functions assigned from time to time.
- Verify invoices and process payments for suppliers.
Education
Bachelor of Science - Accountancy
College of The Holy Spirit
Manila03.1999
Diploma - Culinary Arts and Hotel Management
International School For Culinary Arts And Hotel Management (ISCAHM)
10.2012
Skills
Equally effective working independently or collaboratively in a team effort
Persuasive communication, interpersonal and presentation skills
Technical reporting
Analytical thinking
Team leadership
undefinedCertification
October 2012 Australian Certificate III in Hospitality-SIT30807 ISCAHM – International School for Culinary Arts and Hotel Management – Katipunan Qualification achieved in Commercial Cookery awarded by Culinary Solutions Australia International
Awards and Recognitions
October 2012 Bronze Medalist Awarded by Culinary Solutions Australia International for preparing 3 course meal competition at ISCAHM.
Timeline
Project Management Foundations
07-2024
Analytics Applications in Operations
10-2023
Data Visualization Fundamentals
08-2023
Dashboards and Drill-Down Analytics
07-2023
Essential Excel Skills for Data Preparation and Analysis
07-2023
CAM Invoice Quality Specialist
Royal Caribbean Cruises Ltd. ROHQ
12.2022 - Current
Licensed Financial Advisor
Sunlife of Canada Philippines, Inc
06.2018 - 09.2021
Expense Management Coordinator
First Maritime Shared Services/RCL
11.2013 - 05.2016
October 2012 Australian Certificate III in Hospitality-SIT30807 ISCAHM – International School for Culinary Arts and Hotel Management – Katipunan Qualification achieved in Commercial Cookery awarded by Culinary Solutions Australia International
10-2012
Australian Certificate III in Culinary Arts –CSACA001C ISCAHM – International School for Culinary Arts and Hotel Management – Katipunan Qualification achieved in Commercial Cookery awarded by Culinary Solutions Australia International
10-2012
February 2010-July 2010 NC II TESDA CERTIFICATE – Commercial Cooking Asian College of Science and Technology (ACSAT) - Mandaluyong City Commercial Cooking (NC II) Gained knowledge and trainings in basic kitchen skills, Asian and Western Dishes
07-2010
Technical Support Representative
Telus International Philippines
12.2006 - 04.2011
Cost Accounting Assistant
Fujitsu Philippines, Inc.
01.2004 - 07.2004
Supervisor of Distribution Operations
Herbalife
04.2003 - 09.2006
Accounting Assistant
J.C. AGUIRRE REALTY, INC.
05.2002 - 11.2003
Accounting Assistant - AP
Shoemart, Incorporated (Head Office)
04.2000 - 04.2002
Bachelor of Science - Accountancy
College of The Holy Spirit
Diploma - Culinary Arts and Hotel Management
International School For Culinary Arts And Hotel Management (ISCAHM)