Summary
Overview
Work History
Education
Skills
Certification
Awards and Recognitions
Timeline
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MARY JOYCE REYES

MARY JOYCE REYES

Invoice Specialist
Mandaluyong

Summary

Dynamic professional seeking a challenging position that leverages skills, demonstrates initiative, and assumes responsibility. Committed to continuous career improvement through knowledge acquisition in diverse fields. Eager to contribute effectively while fostering personal and professional growth in a collaborative environment. Passionate about making a meaningful impact and driving organizational success.

Overview

26
26
years of professional experience
8
8
Certifications

Work History

CAM Invoice Quality Specialist

Royal Caribbean Cruises Ltd. ROHQ
12.2022 - Current
  • Audit invoices in IMS to ensure efficient and quality performance made by Coordinators.
  • Train new vendors in uploading invoices in the system (IMS).
  • Keep an accurate record of client accounts and outstanding balances. (SOA)
  • Provide regular, accurate reports of GL code validation.
  • Performs reporting and other tasks as required.
  • Conducted investigations into questionable test results.
  • Reviewed production processes and identified potential quality issues.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Reduced vendor complaints by streamlining the complaint resolution process and addressing root causes of issues on invoice submission.
  • Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.

Licensed Financial Advisor

Sunlife of Canada Philippines, Inc
06.2018 - 09.2021
  • Consistently met or exceeded sales targets by effectively identifying and converting leads to clients.
  • Identified opportunities for cross-selling additional products or services based on individual client needs assessment evaluations.
  • Developed comprehensive financial plans for clients to help them reach their short-term and long-term financial goals.
  • Built strong client relationships through consistent communication, regular portfolio reviews, and timely market updates.
  • Achieved high client satisfaction by providing personalized financial advice and investment strategies.

Expense Management Coordinator

First Maritime Shared Services/RCL
11.2013 - 05.2016
  • Process assigned various vendor invoices in IMS system. – verify and validate Invoices for Royal Caribbean, Celebrity, and Azamara crew travel should have a request for service and service receipts (proof of request and proof of service) in the back up of an invoice.
  • Validate pertinent details with line expense item entries from IMS thru Travel Mart and JDE.
  • Follow up documentation and rate issues with vendors.
  • Prepare weekly reports and performs other functions assigned from time to time.
  • Reduced departmental expenses significantly by identifying cost-saving opportunities without compromising quality or performance.

Technical Support Representative

Telus International Philippines
12.2006 - 04.2011
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Supervisor of Distribution Operations

Herbalife
04.2003 - 09.2006
  • Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
  • Provided exceptional leadership to the team by setting clear expectations, fostering open communication, and encouraging professional development opportunities.
  • Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
  • Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
  • Increased client retention by providing superior customer service.

Cost Accounting Assistant

Fujitsu Philippines, Inc.
01.2004 - 07.2004
  • Prepares monthly report:
  • Order Report - summarizes order for the month.
  • Schedule of Projects-in-Process per Division – a report showing the projects of each revenue division, which are still in progress at each month end. It shows the corresponding accumulated costs of these projects.
  • Summary of Billed Projects with Corresponding Cost – a schedule showing the projects completed during the month and the total accumulated costs of these projects.
  • Assigns a project number to each customer Purchase order/contract.
  • Prepares Project Number Information Sheet indicating the assigned Project number, name of customer, contract/PO number, date of contract/PO, equipment ordered, and Account Manager in charge.

Accounting Assistant

J.C. AGUIRRE REALTY, INC.
05.2002 - 11.2003
  • Responsible in acquiring and maintaining general accounts for the purpose of updating the revenues of the company.
  • Performs various clerical functions such as preparing receipts for tax payments, maintaining government files, process accounts payable vouchers and provide administrative support to department.
  • Responsible for assisting with all internal phases of collections and for coordinating, monitoring and follow-up collections with area office staff.

Accounting Assistant - AP

Shoemart, Incorporated (Head Office)
04.2000 - 04.2002
  • Prepares voucher for major consignors – SM affiliates and store consignors.
  • Notifies and confirms branch manager in case of store area adjustments for billing purposes.
  • Encode and process debit memos for store consignors from all branches of SM Department Stores.
  • Prepares Journal Vouchers, various reports and performs other functions assigned from time to time.
  • Verify invoices and process payments for suppliers.

Education

Bachelor of Science - Accountancy

College of The Holy Spirit
Manila
03.1999

Diploma - Culinary Arts and Hotel Management

International School For Culinary Arts And Hotel Management (ISCAHM)
10.2012

Skills

Equally effective working independently or collaboratively in a team effort

Persuasive communication, interpersonal and presentation skills

Technical reporting

Analytical thinking

Team leadership

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Certification

October 2012 Australian Certificate III in Hospitality-SIT30807 ISCAHM – International School for Culinary Arts and Hotel Management – Katipunan Qualification achieved in Commercial Cookery awarded by Culinary Solutions Australia International

Awards and Recognitions

October 2012 Bronze Medalist Awarded by Culinary Solutions Australia International for preparing 3 course meal competition at ISCAHM.

Timeline

Project Management Foundations

07-2024

Analytics Applications in Operations

10-2023

Data Visualization Fundamentals

08-2023

Dashboards and Drill-Down Analytics

07-2023

Essential Excel Skills for Data Preparation and Analysis

07-2023

CAM Invoice Quality Specialist

Royal Caribbean Cruises Ltd. ROHQ
12.2022 - Current

Licensed Financial Advisor

Sunlife of Canada Philippines, Inc
06.2018 - 09.2021

Expense Management Coordinator

First Maritime Shared Services/RCL
11.2013 - 05.2016
October 2012 Australian Certificate III in Hospitality-SIT30807 ISCAHM – International School for Culinary Arts and Hotel Management – Katipunan Qualification achieved in Commercial Cookery awarded by Culinary Solutions Australia International
10-2012
Australian Certificate III in Culinary Arts –CSACA001C ISCAHM – International School for Culinary Arts and Hotel Management – Katipunan Qualification achieved in Commercial Cookery awarded by Culinary Solutions Australia International
10-2012
February 2010-July 2010 NC II TESDA CERTIFICATE – Commercial Cooking Asian College of Science and Technology (ACSAT) - Mandaluyong City Commercial Cooking (NC II) Gained knowledge and trainings in basic kitchen skills, Asian and Western Dishes
07-2010

Technical Support Representative

Telus International Philippines
12.2006 - 04.2011

Cost Accounting Assistant

Fujitsu Philippines, Inc.
01.2004 - 07.2004

Supervisor of Distribution Operations

Herbalife
04.2003 - 09.2006

Accounting Assistant

J.C. AGUIRRE REALTY, INC.
05.2002 - 11.2003

Accounting Assistant - AP

Shoemart, Incorporated (Head Office)
04.2000 - 04.2002

Bachelor of Science - Accountancy

College of The Holy Spirit

Diploma - Culinary Arts and Hotel Management

International School For Culinary Arts And Hotel Management (ISCAHM)
MARY JOYCE REYESInvoice Specialist