Hi, I’m
ED ROWELL KILAT
Virtual Assistant And Administrative Roles
Iligan City
Summary
Organized and dedicated administrative assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
years of professional experience
2020
years of post-secondary education
Work History
Ubiquity
Customer Service Representative
11.2023 - 6 2024
Job overview
- Processed refunds for overpayments or incorrect charges in a timely manner
- Identified needs of customers promptly and efficiently
Dyninno Group
Telesates Associate
03.2023 - 07.2023
Job overview
- Developed and maintained strong relationships with customers to ensure repeat business.
- Provided customers with detailed information about travel destinations and packages.
411Locals
Business Development Manager
01.2022 - 07.2022
Job overview
- Conducted research on industry trends, competitor activities, and customer needs.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
A&Don Food & Catering Services
Filing Assistant (Part Time)
01.2021 - 12.2021
Job overview
- Organized physical storage area for hard copy files based on alphabetical or numerical order system.
- Scanned paper documents into electronic format to ensure accurate records were kept.
4th Dimension IT Ltd
Appointment Setter
02.2021 - 08.2021
Job overview
- Developed and maintained relationships with potential customers through phone conversations.
- Overcame objections with a persuasive approach, highlighting benefits, and deflecting concerns.
UnitedHealth Group
Quality Care Team Advocate
09.2020 - 01.2021
Job overview
- Answered phones, greeted clients, scheduled appointments, and made travel arrangements.
- Completed reports, paperwork, and documentation accurately and on time.
Optum
Patient Care Coordinator
07.2019 - 09.2020
Job overview
- Facilitated coordination between the primary care physician and pharmacist to ensure continuity of care with their prescription refills
- Assured regulatory compliance and professionalism across patient service
Education
St. Michael's CollegeIligan City, Philippines
Bachelor of Science from Information Technology
03-2019
Skills
Customer Service
References
- Logan Cornito, Optum, Trainer, +63 945 103 0927
- Rhea Mae Melleza, Ubiquity, Trainer, +63 956 506 3075
Timeline
Customer Service Representative
Ubiquity
11.2023 - 6 2024
Telesates Associate
Dyninno Group
03.2023 - 07.2023
Business Development Manager
411Locals
01.2022 - 07.2022
Appointment Setter
4th Dimension IT Ltd
02.2021 - 08.2021
Filing Assistant (Part Time)
A&Don Food & Catering Services
01.2021 - 12.2021
Quality Care Team Advocate
UnitedHealth Group
09.2020 - 01.2021
Patient Care Coordinator
Optum
07.2019 - 09.2020
St. Michael's College
Bachelor of Science from Information Technology
03.2019
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