CEDEL MARIE MONTERO
Pontevedra
Summary
Proficient training supervisor with 4 years of experience. Excellent understanding of how to plan, lead, and evaluate courses for new and existing employees. Trained in different lines of businesses of Fintech with extensive Reg-E , Reg- Z, end-to-end investigation, chargeback, fraud, and KYC knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Training Supervisor - Risk and Compliance Operations
Ubiquity
05.2022 - Current
- Project manage learning and development initiatives including coordination of logistics, managing materials, and providing a critical eye to ensure content is ready
- Monitor and evaluate the training effectiveness through feedback and evaluation following the sessions to continuously improve learning effectiveness
- Developed departmental systems and procedures to better align workflow processes.
- Observe coaching sessions and provide development feedback
- Updated employees with latest policies, procedures and compliance standards.
- Selected or wrote appropriate curriculum for specific course topics.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Collaborated with company leaders and department managers to determine training needs.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Coordinated and prioritized required training courses for new and tenured employees.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted training courses and prepared videos for long-term use.
Trainer - Banking Operations
Ubiquity
10.2021 - 05.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Designed and delivered web-based, self-directed learning materials.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed and implemented successful onboarding program.
- Created and oversaw training programs for operations.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Built and maintained professional relationships with vendors and suppliers.
- Developed lesson plans, instructional materials and written practice tests.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
Bachelor of Science - Secondary Education, Music, Arts, Physical Education and Health
Central Philippines State University
Kabankalan City, Negros Occidental01.2012
Skills
- Compliance requirements
- Fintech
- Reg E and Reg Z Policy updates and Implementations
- Trainee evaluations
- Product development
- Curriculum design
- Coaching and mentoring
- Curriculum updates
- Program implementation
- Finance
Languages
English
Tagalog
Training
- Coaching Effectiveness
- RCA and Goal setting
- Developing Effective Presentation
- Time Management
- Perception Management
- Practical Business Writing
- Problem Solving and Decision Making
- Fundamentals of Learning
- 7 Habits of Highly Effective People
- Effective Email Response
- Introduction to Trainer Development
- Stress Management
- Adult Learning Principles and Core Competencies
- Leads First Training
Certification
Top Trainer 2020 - Banking Operations Learning Services
Top Trainer 2021 - Banking Operations Learning Services
Training Supervisor of the Year 2022 - Banking Operations Learning Services
Timeline
Training Supervisor - Risk and Compliance Operations
Ubiquity
05.2022 - Current
Trainer - Banking Operations
Ubiquity
10.2021 - 05.2022
Bachelor of Science - Secondary Education, Music, Arts, Physical Education and Health
Central Philippines State University
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