Lawrence Ryan Labita
Cagayan de Oro City
Summary
Data & MIS Analyst | Client Support Analyst Excel and Google Sheet Expert | Reporting Automation
I’m a Data Analyst with a strong background in client support and data-driven solutions. I specialize in transforming raw data into clear, actionable insights that help improve performance and decision-making. I’ve built and automated reporting tools and dashboards using Power BI, Excel, Google Sheets, Power Query, App Script, and VBA—boosting accuracy and efficiency for stakeholders. I work closely with teams to understand their needs, solve problems, and deliver solutions that make an impact. Always eager to learn and grow, I’m passionate about using data to support smarter business decisions and long-term success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MIS Client Support Analyst of Ecoshield
Ubiquity
09.2024 - Current
- Built executive dashboards using Power BI for tracking performance and phone reports, pulling data from SharePoint and prepping for future Data Lake integration.
- Designed a QA audit template and automated the process using Excel (Power Query & Macros) with Microsoft Forms as the data source — helped the QA team save time and reduce errors.
- Worked on KPI forecasting projects using Power BI and Pure Business Insights to give the client a clearer picture of future trends and performance goals.
- Handled operational reports like Callbacks, Coupons, and Invoicing from Pest/Field Route, and made the reporting process easier by building an Excel tool with built-in macros.
- Regularly checked and cleaned data to make sure reports are accurate and useful for business decisions.
- Made sure all reporting data is reliable and up-to-date, especially for time-sensitive requests.
- Coordinated with clients, Workforce leads, and managers to either build new reports or improve current ones based on what the team needed.
- Started planning data learning sessions for ops leaders to help them get better at reading data and using Excel for day-to-day tasks.
Management Information System Analyst
Ubiquity
06.2023 - 09.2024
- Created and managed daily, weekly, and monthly performance reports, scorecards, and dashboards using Excel, Google Sheet, and Looker Studio, helping teams track progress and spot key trends.
- Improved existing reporting tools and visuals, making data easier to understand and more relevant for decision-making.
- Gathered and analyzed data from tools like Zendesk, Genesys, NICE InContact, and CMS Avaya to build accurate and useful reports.
- Used Excel, Access, Google Sheets, and Looker Studio to automate reports and save time, applying tools like Power Query, BigQuery, PivotTables, and VBA/Macros.
- Worked closely with Workforce and Ops teams to build or improve reporting systems tailored to their goals.
- Regularly audited data to make sure reports were clean, accurate, and reliable for leaders to use.
- Handled ad-hoc requests and custom reports for clients and stakeholders, providing insights that helped support their goals or solve issues.
Workforce Real Time Analyst
Ubiquity
04.2022 - 06.2023
- Prepared and maintained Excel and Google Sheets reports, dashboards and monthly packages.
- Managed real-time inbound call traffic across multiple contact center locations.
- Optimized schedules, forecasts and other tools to present to management.
- Provided training on dashboard and package development to team members and management.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
Reports Analyst
Evolv Nutrition and Fitness
01.2022 - 01.2023
- Created and maintained a variety of e-commerce reports, including Revenue Reports, Commission Trackers, and Ads Performance Dashboards using Google Sheets. These reports helped the team monitor profitability, affiliate payouts, and ad campaign effectiveness.
- Developed automated workflows to extract and update data from Google Ads directly into Google Sheets using built-in functions and App Script, reducing manual data entry and improving reporting speed.
- Built dynamic dashboards with visual summaries and KPIs to give clear insights on daily sales, ad spend, conversion rates, and profit margins.
- Ensured data accuracy and consistency by applying data validation, conditional formatting, and custom formulas tailored to business logic.
- Collaborated with stakeholders to adjust reports based on evolving business needs and marketing strategies.
- Optimized sheet performance and usability by organizing data sources, streamlining formulas, and structuring reports for easy interpretation.
Mission Control Analyst
Teleperformance
11.2019 - 03.2022
- Generated Excel reports to track performance and analyze trends.
- Developed and implemented preventive maintenance procedures.
- Spearheaded operational improvements by recommending and implementing procedural and guideline changes. These enhancements streamlined communication, optimized workflows, and significantly boosted productivity.
- Led successful automation projects, transitioning manual processes to automated systems. This strategic initiative resulted in substantial time savings, reduced error rates, increased operational efficiency, and notable cost savings.
Education
Bachelor of Science - Computer Engineering
University of Science And Technology of Southern P
Cagayan De Oro04-2019
Skills
- Client service excellence
- Verbal and writing communication
- Multitasking
- Active listening
- Task prioritization
- Continuous improvement
- Problem-solving abilities
- Analytical skills
- Organizational skills
- Excel, VBA and Power Query
- Google Sheet, Looker Studio and App Script
- Attention to Details
Accomplishments
Accomplished WFM Top Performer
Issued by Ubiquity· Dec 2023
- Honored to be recognized as the pioneer of WFM at Ubiquity CDO. My initiatives in creating effective reports for the team and operations earned me the award, and my consistent, effective communication in delivering actionable insights helped the account grow.
Accomplished WFM Top Performer
Issued by Teleperformance · Nov 2021
- I am honored to have been recognized as an Accomplished WFM Top Performer, a testament to my dedication and expertise in the field of Workforce Management. With a relentless commitment to creating effective and reliable Excel Reports. I consistently deliver outstanding results through real-time, data driven decision making.
Certification
Data Analytics and SQL
Issued by: Refocus
Issued on: July 2022
Timeline
MIS Client Support Analyst of Ecoshield
Ubiquity
09.2024 - Current
Management Information System Analyst
Ubiquity
06.2023 - 09.2024
Workforce Real Time Analyst
Ubiquity
04.2022 - 06.2023
Reports Analyst
Evolv Nutrition and Fitness
01.2022 - 01.2023
Mission Control Analyst
Teleperformance
11.2019 - 03.2022
Bachelor of Science - Computer Engineering
University of Science And Technology of Southern P
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