Hi, I’m
Hendy Hyacinth Caunca
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Results-oriented Lead Generation Specialist offering outstanding communication strengths and success in engaging and qualifying B2B and B2C prospects. Highly productive professional employing effective time management and acute detail orientation to deliver quality leads, contributing substantially to business growth initiatives.
Overview
8
years of professional experience
2
Certifications
Work History
Simple.biz
General Virtual Assistant /Lead Generation Specialist
1 2024 - 6 2024
Job overview
- Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
- Enhanced client satisfaction by providing exceptional customer service through prompt and professional email correspondence.
- Provided administrative support managing office supplies inventory maintenance requests facilities upkeep contributing organized efficient workspace environment.
- Increased team efficiency by scheduling appointments, meetings, and conference calls for multiple executives.
- Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
Teleperformance
Online Travel Consultant
05.2019 - 01.2024
Job overview
- Managed online chat support, offering timely assistance to customers during the booking process
- Collaborated with team members to develop innovative marketing strategies, driving website traffic and bookings
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
51 Talk
ESL Tutor
07.2017 - 05.2019
Job overview
- Assisted students in preparing for standardized English proficiency exams such as TOEFL and IELTS, leading to improved test results
- Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material
- Tracked student progress through regular assessments, adjusting teaching methods to address individual learning needs.
Convergys
Technical Support Representative
01.2016 - 06.2017
Job overview
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
West Negros University
Bachelor Of Secondary Education
06.2013 - 05.2015
Skills
Appointment Scheduling Experienced
Calendar Management Experienced
Report Preparation Experienced
File Organization Experienced
Travel Arrangements Expert
Customer Support Expert
Travel Planning Expert
Document Preparation Experienced
Issue Research Expert
Meeting Scheduling Experienced
Administrative Support Experienced
Mail Management Experienced
Certification
SEO Certificate
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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