HAROLD PERNIA
Virtual Assistant
Cebu City
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Virtual Assistant
Remote Coworker
09.2024 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Conferred with customers by telephone, chat or email to provide information.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Virtual Assistant
Upscale Agency
6 2024 - 9 2024
- Calendar management, scheduling appointments, coordinating meetings, and sending reminders using GoHighLevel.
- Social Media Management, create content, post on the company's social media accounts, and implementing strategies to enhance brand presence and engagement.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
In-Room Dining Server
Sonnenalp Hotel
12.2023 - 06.2024
- Giving information to guests about the hotel facilities and amenities.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
- Adhered to strict hygiene standards, minimizing risk of contamination or foodborne illness incidents.
Education
Bachelor of Science - Tourism
La Salle University
Ozamiz, Province Of Misamis Occidental, Philippines06-2022
High School Diploma -
La Salle University
Ozamiz, Province Of Misamis Occidental, Philippines 04.2001 - 01.2018
Elementary School -
San Roque Elementary School
Poblacion4, Clarin Misamis Occidental06-2012
Skills
Appointment Setting
Certification
SABRE Training, La Salle University, 05/31/22 - 06/06/22
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved customer satisfaction by completing tasks with accuracy and efficiency.
Languages
English
Advanced (C1)
Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Virtual Assistant
Remote Coworker
09.2024 - Current
In-Room Dining Server
Sonnenalp Hotel
12.2023 - 06.2024
High School Diploma -
La Salle University
04.2001 - 01.2018
Virtual Assistant
Upscale Agency
6 2024 - 9 2024
Bachelor of Science - Tourism
La Salle University
Elementary School -
San Roque Elementary School
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