PRINCESS DEE M. ENCINA

Support Tier One Escalation

• This a client facing line of business that directly assists customers with either technical or non-technical issues/concerns, offer retention promo for customers. Support specialists with process and/or tool issues. Designated creator and owner of Reference Guide file for Support Team.

Specialist

• Receive tasks from our members/customers, and help them tackle their to-do lists.
• Additionally, support busy families with routine tasks and everyday chores.
• Assigned to a special project wherein we need to find businesses in a specific zip code.

Achievements:

• Top Teammate for To-Do Satisfaction- CSAT surveys (June 2023)
• Top Teammate for TaskVerse (July 2023)
• Top Teammate for Support Productivity (June 2024)

• Receive inbound calls, handle sales, and troubleshoot customers' phone and internet issues.

• Receive inbound calls, make hotel reservations for customers.

Achievements

• Top 3 Stella Rockstar- CSAT survey

• Receive inbound calls, explain bill, and troubleshoot customer's TV, phone, and internet issues.

• In charge of fuel and in-store products inventory, manage end-of-shift sales.