GODWIN HELER GULAPA
Customer Service Support
Quezon City
Summary
Adaptable sales professional with a solid track record of success in high-volume environments. Skilled in customer service and sales techniques, with strong multitasking and communication skills. Proficient in MS Office and quick to learn new tools, recognized for dependability and a positive attitude. Experienced in managing inquiries, data entry, scheduling, and follow-ups, focused on continuous learning and delivering exceptional results.
Overview
1
1
Language
7
7
years of professional experience
Work History
Technical Support Representative
Afni Ph
Quezon City
01.2026 - Current
- Troubleshot technical issues to ensure timely resolution and enhance customer satisfaction.
- Provided expert guidance on product usage and troubleshooting techniques to customers.
- Resolved complex technical inquiries through effective communication and problem-solving skills.
- Streamlined support processes by implementing best practices for issue tracking and resolution.
- Mentored junior staff on technical procedures and customer service protocols for improved team performance.
- Analyzed recurring technical problems to identify root causes and proposed strategic solutions.
- Collaborated with cross-functional teams to optimize product performance based on customer feedback.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
BLENDED TECHNICAL SUPPORT
CONCENTRIX PHILIPPINES
06.2024 - 09.2025
- Communicate clearly and professionally with users to understand their concerns.
- Diagnose and resolve hardware, software, network, or application issues.
STORE ASSOCIATE
LAUGHTAILS PH GROOMING PET AND PET SUPPLIES
12.2021 - 04.2024
- I’m responsible for creating a welcoming experience for every customer whether they walk in, call, or book online.
- I manage appointments smoothly, help customers find what they need, and handle purchases through our POS system with accuracy and care.
- I also take part in tracking daily sales, support monthly reporting, and help keep the store organized and well stocked.
BARISTA
COFFEEBOOK
03.2019 - 05.2020
- Prepare and serve a variety of hot and cold beverages, including espresso-based drinks, teas, and specialty beverages.
- Provide excellent customer service by greeting customers, answering questions, and making recommendations.
Education
Senior Highschool Accountancy Business and Management
OUR LADY OF FATIMA UNIVERSITY
01-2018
Junior Highschool
COMMONWEALTH HIGH SCHOOL
01-2015
Elementary
MANUEL LUIZ QUEZON ELEMENTARY SCHOOL
01-2011
Timeline
Technical Support Representative
Afni Ph
01.2026 - Current
BLENDED TECHNICAL SUPPORT
CONCENTRIX PHILIPPINES
06.2024 - 09.2025
STORE ASSOCIATE
LAUGHTAILS PH GROOMING PET AND PET SUPPLIES
12.2021 - 04.2024
BARISTA
COFFEEBOOK
03.2019 - 05.2020
Elementary
MANUEL LUIZ QUEZON ELEMENTARY SCHOOL
Junior Highschool
COMMONWEALTH HIGH SCHOOL
Senior Highschool Accountancy Business and Management
OUR LADY OF FATIMA UNIVERSITY