Ella Anthonette cancela
Quezon City
Summary
Dedicated Technical Support professional with experience in ticket management and customer communication. Recognized for resolving complex technical issues and delivering exceptional service, contributing to improved user experiences and first-call resolution rates.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
TTEC
12.2022 - 10.2025
- Resolved customer inquiries through various communication channels, enhancing overall satisfaction and service quality.
- Provided technical assistance for software and hardware issues, ensuring timely resolution of customer concerns.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
Technical Support Representative
VXI Global Holdings
01.2022 - 10.2022
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Party Host
Jollibee
08.2018 - 06.2021
- Coordinated and executed engaging birthday parties for children, ensuring a memorable experience for guests.
- Managed logistics including setup, decoration, and clean-up for events to maintain high standards of cleanliness.
- Developed themed activities and games to enhance guest interaction and satisfaction during events.
- Oversaw inventory management of party supplies, maintaining adequate stock levels for seamless operations.
- Established strong relationships with clients, fostering repeat business through excellent customer service delivery.
Education
Bachelor of Science - Psychology
Mary The Queen College of Quezon City
Quezon City, Metro Manila, Philippines04-2023
Skills
- Technical troubleshooting
- Product troubleshooting
- Remote technical support
- Ticket management
- Issue and resolution tracking
- Customer communication and empathy
Timeline
Technical Support Representative
TTEC
12.2022 - 10.2025
Technical Support Representative
VXI Global Holdings
01.2022 - 10.2022
Party Host
Jollibee
08.2018 - 06.2021
Bachelor of Science - Psychology
Mary The Queen College of Quezon City