Rizalyn Mae Cubilla
Paltok, Quezon City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Representative
247.ai Customer Philippines Inc
Mckinley West
11.2021 - Current
- Provided technical assistance to customers via phone and chat. With clear communication and user friendly instructions
- Diagnosed software and hardware issues for diverse client systems. Handling frustrated users/customer during high pressure outages.
- Escalated complex problems to senior support teams for resolution.
- Demonstrating a structured approach to root-cause analysis
- Reassuring frustrated user with empathy and clear communication during technical or non technical issue
- Educated customers on product features and best practices.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Resolved escalated customer service issues in a timely manner.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Developed and maintained strong relations with customers to meet quality expectations.
Online Tutor
NA
Quezon City
03.2019 - 12.2020
- Provided feedback on assignments to enhance student understanding and performance.
- Provided individualized instruction to students based on their academic needs.
Education
Bachelor of Science - Information Technology
Access Computer College
Lagro Quezon City, Philippines 06.2015 - 03.2019
Skills
- Technical troubleshooting
- Software diagnosis
- Hardware support
- Remote assistance
- Conflict resolution
- Time management
- Active listening
- Technical issues analysis
References
References available upon request.
Timeline
Technical Support Representative
247.ai Customer Philippines Inc
11.2021 - Current
Online Tutor
NA
03.2019 - 12.2020
Bachelor of Science - Information Technology
Access Computer College
06.2015 - 03.2019