Glenda Mhae Gesmundo
Manila
Summary
Adept at utilizing airline reservation systems and excelling in customer service, I significantly enhanced client satisfaction at IGT Solutions. My expertise in problem-solving and teamwork, alongside a knack for multitasking, streamlined travel bookings and improved service quality, fostering lasting client relationships and optimizing operational efficiency.
Overview
7
7
years of professional experience
Work History
Social Media Travel Associate, Non Voice
IGT Solutions
06.2019 - Current
- Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
- Collaborated with team members to accomodate customer's requests.
- Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
- Utilized advanced booking systems proficiently to optimize time management capabilities while handling multiple reservations simultaneously.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Travel Associate, Voice (International)
IGT Solutions
05.2018 - 06.2019
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Provided expert advice on travel requirements.
- Implemented effective cost-saving measures without compromising service quality or customer satisfaction levels.
- Managed complex travel arrangements with attention to detail, ensuring seamless itineraries for business travelers.
Travel Associate, Voice (Domestic US)
IGT Solutions
11.2017 - 05.2018
- Enhanced customer satisfaction by providing the best fare options for solo, couple and group reservations.
- Coordinated special requests such as wheelchair assistance or preferred dietary meal seamlessly into travel plans.
- Streamlined booking processes for increased efficiency and faster reservation confirmations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Education
Bachelor Of Science In Nursing -
Arellano University
Legarda, Manila Skills
- Airline reservation systems
- Customer service
- Problem-solving abilities
- Travel bookings processes
- Teamwork and collaboration
- Multitasking
- Verbal and written communication
- Detail-oriented
Character References
Available upon request
Timeline
Social Media Travel Associate, Non Voice
IGT Solutions
06.2019 - Current
Travel Associate, Voice (International)
IGT Solutions
05.2018 - 06.2019
Travel Associate, Voice (Domestic US)
IGT Solutions
11.2017 - 05.2018
Bachelor Of Science In Nursing -
Arellano University
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