Mary Rose Bruzas
Bacoor City Cavite
Summary
Dynamic professional with a proven track record at IGT Solutions, enhancing customer satisfaction through personalized travel recommendations and expert itinerary planning. Skilled in airline reservation systems and client relationship building, adept at solving complex issues with adaptability and attention to detail. Achieved significant improvements in customer loyalty and service efficiency.
Overview
14
14
years of professional experience
Work History
Travel Associate
IGT Solutions
05.2022 - 11.2022
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Conducted thorough research on destinations to provide accurate information and expert guidance to travelers.
- Coordinated special requests such as wheelchair assistance or dietary restrictions seamlessly into travel
- Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
- Implemented effective cost-saving measures without compromising service quality or customer satisfaction level
- Utilized advanced booking systems proficiently to optimize time management capabilities while handling multiple reservations simultaneously.
- Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstance.
- Managed complex travel arrangements with attention to detail, ensuring seamless itineraries for business travelers.
Customer Service Representative
Eperformax
06.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Insurance Advisor
AXA Philippines
01.2020 - 07.2020
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
Food Handler
Attractive Restaurant
02.2011 - 02.2013
Customer Sales Force
Centennial Technologies/ PLDT Philippines
01.2009 - 01.2011
Education
Bachelor Of Science In Custom Administration - Law
Philippines Maritime Institute
Quezon City Philippines Skills
- Airline reservation systems
- Client relationship building
- Travel planning expertise
- Travel research
- Retail sales
- Client relations
- Regulations and compliance
- Client networking
- Insurance arrangement
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Active listening
- Adaptability and flexibility
Timeline
Travel Associate
IGT Solutions
05.2022 - 11.2022
Customer Service Representative
Eperformax
06.2021 - 03.2022
Insurance Advisor
AXA Philippines
01.2020 - 07.2020
Food Handler
Attractive Restaurant
02.2011 - 02.2013
Customer Sales Force
Centennial Technologies/ PLDT Philippines
01.2009 - 01.2011
Bachelor Of Science In Custom Administration - Law
Philippines Maritime Institute
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