Kyla Lois Candelaria
Brgy. Rizal, Taguig City, Metro Manila
Summary
A highly-motivated and hardworking individual seeking growth in my career in a high-level professional environment and to expand my knowledge, skills and learning.
Overview
3
3
years of professional experience
Work History
Travel Associate
IGT Solutions Philippines
08.2022 - Current
- Help customers with their travel concerns by answering inquiries, changing flights, refunding tickets, and booking reservations (domestic and international).
- Joined the Customer Care team, wherein I investigated passengers' claims regarding their post-travel concerns through email.
- Gives compensation to passengers due to flight disruptions.
- Handling reimbursement claims of passengers for their out-of-pocket expenses due to flight disruption (validates if they are eligible for reimbursement).
Education
Bachelor Of Science In Business Management - Marketing Management
Nueva Ecija University of Science And Technology
San Leonardo, Nueva Ecija06.2022
Junior And Senior High School -
Mallorca National High School
San Leonardo, Nueva Ecija06.2018
Skills
- Airline reservation systems
- Travel bookings processes
- Teamwork
- Customer service
- Time management
- Problem-solving
- Reliability
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Self motivation
- Computer literate
Timeline
Travel Associate
IGT Solutions Philippines
08.2022 - Current
Bachelor Of Science In Business Management - Marketing Management
Nueva Ecija University of Science And Technology
Junior And Senior High School -
Mallorca National High School
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