Gladys Gregorio
General Santos City,Philippines
Summary
Motivated professional with varied experience in customer-facing roles. Adapts to diverse tasks and environments, demonstrating strong organisational and communication skills. Eager to support team objectives and contribute to organisational success.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Service Associate - Teller and New Account
Rizal Commercial Banking Corporation
General Santos City, Philippines
04.2017 - Current
- Processed customer transactions with a focus on speed and accuracy, ensuring seamless completion of deposits, withdrawals, and loan payments.
- Managed customer transactions efficiently, facilitating smooth operations at the single window service point.
- Delivered exceptional service to customers through friendly and professional interactions during each transaction.
- Monitored ATM operations, ensuring timely replenishment of cash supplies and resolution of discrepancies to maintain optimal functionality.
- Participated in regular training sessions, keeping up-to-date with banking policies and procedures.
Virtual Assistant
CreAcre Vancouver Canada
04.2016 - 12.2016
- Answered calls and emails efficiently, delivering continuous client and customer support.
- Monitored email inboxes and prioritised messages to ensure timely responses to critical communications.
- Handled client correspondence and internal communications in a professional manner.
- Provided day-to-day administrative support, enhancing overall business operations.
Intern
Metrobank
- Maintained organised and updated file systems for easy staff use.
Education
Bachelor of Business Administration - Major in Financial Management
Notre Dame of Dadiangas University
General Santos City01-2016
Lagao National High School
General Santos City01-2012
Dadiangas West Central Elementary School
General Santos City01-2008
Skills
- Customer service
- Cash handling
- Financial transactions
- Data entry
- File organisation
- Attention to detail
- Telephone etiquette
- MS Office
Certification
- Basic Signature Verification and Forgery Detection Seminar.
- Corporate and Legal Documents Certification.
- Check Clearing Certification.
- Branch of Today: WOW Customer Experience Workshop.
- BOT Universal Processor Training.
- Advance AML/Red Flag Detection Certification.
- AML Name Screening Handling Training.
- Corporate Grooming Elearning 2018.
- Counterfeit Notes Detection.
- Data Privacy Act Elearning 2018.
- Effective Email Communication Fatca Elearning 2018.
- SA Accelaration Training.
Timeline
Service Associate - Teller and New Account
Rizal Commercial Banking Corporation
04.2017 - Current
Virtual Assistant
CreAcre Vancouver Canada
04.2016 - 12.2016
Intern
Metrobank
Bachelor of Business Administration - Major in Financial Management
Notre Dame of Dadiangas University
Lagao National High School
Dadiangas West Central Elementary School