MARINELLA ALFONSO CINCO

• Executed New Accounts and Teller functions, ensuring seamless customer onboarding and precise financial transaction processing while delivering exceptional customer service.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Responsible for performing both New Accounts and Teller functions, ensuring efficient customer onboarding, accurate processing of financial transactions, and excellent customer service. Handles account opening, customer verification, cash and check transactions, and daily operational responsibilities while maintaining compliance with bank policies, KYC requirements, AML regulations, and internal control standards.

• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
• Maintained a high level of product knowledge to offer expert advice on technical queries.
• Helped customers set up new systems, applications and software.
• Asked customers targeted questions throughout troubleshooting to determine smart solutions.

• Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
• Consulted with clients using preferred channels, maintaining customer satisfaction.

• Verify customer information and ensure the completeness and accuracy of account opening documents.
• Explain bank products, services, account features, and requirements to clients.
• Handle customer inquiries and concerns professionally.
• Maintain good customer relationships and provide excellent customer service.
• Conduct Know Your Customer (KYC) procedures and customer due diligence.
• Ensure that all account opening transactions comply with internal controls and regulatory guidelines.
• Encode customer information accurately into the bank's system.
• Review and validate submitted identification cards and supporting documents.
• Identify opportunities to promote bank products and services.
• Ensure proper filing, safekeeping, and uploading of account documents.

Process daily cash deposits and withdrawals.

Processed cheque deposits, encashments, and other transactions at the bank branch.

• Balance cash transactions and maintain accurate cash accountability.
• Verify customer signatures, account details, and transaction documents.
• Ensure proper posting and encoding of transactions in the bank's system.
• Identify counterfeit bills and suspicious transactions.
• Addressed customer inquiries regarding banking services and resolved transaction-related concerns promptly.
• Follow bank policies, procedures, and internal control guidelines.
• Report any cash shortages, overages, posting errors, or transaction discrepancies immediately.

• Managed customer transactions efficiently, facilitating smooth operations at the single window service point.
• Maintained up-to-date knowledge of banking products, services, and best practices through continuous learning.
• Maintained confidentiality of customer information, adhering to data protection regulations.
• Delivered exceptional customer service, resolving queries and complaints to ensure satisfaction.

• Completed 200 hours of OJT, gaining practical knowledge and hands-on assigned under Real Estate Sector.
• Successfully fulfilled the required 200 training hours, developing skills and knowledge in real estate documentation, administrative tasks, and daily office operations.
• Completed 200 hours of practical training in the Real Estate Department, enhancing communication, organizational, and professional skills.