Gizelle Joy G. De Guzman
Angat
Summary
Aspire to gain comprehensive insights and hands-on experience, positioning myself as a valuable asset within the Web 3 community. Ultimate goal is to actively participate in and positively impact the ongoing advancements of decentralized technologies.
Overview
9
9
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Professional Medical Representative
Aspen Philippines Inc
11.2015 - 03.2022
- Developed and maintained strong relationships with key healthcare professionals, leading to increased product adoption and loyalty
- Identified and secured partnerships with key opinion leaders, enhancing product visibility and credibility within the medical community
- Organized and executed successful round table discussions and product presentations, resulting in increased brand awareness and product visibility
- Conducted thorough market analysis with competitor’s analysis, providing valuable insights that influenced product development and marketing strategies
- Played a key role in team initiatives as the Officer In charge, leading to improved teamwork and project success.
- Expanded market share by analyzing competitor strategies and adjusting sales tactics accordingly
- Demonstrated expertise in product knowledge through continuous training sessions, webinars, and self-directed learning initiatives
Key Account Executive
Ginebra San Miguel
06.2013 - 05.2014
- Identified and capitalized on new business opportunities, leading to expansion of Ginebra's market presence in targeted regions
- Developed and executed market penetration strategies that resulted in increase in market share
- Implemented client retention programs that significantly reduced churn rates and increased customer loyalty.
Education
Bachelor of Science - Nursing
Centro Escolar University
Mendiola, Manila 04.2011 - 04.2011
Skills
Thorough understanding of customer issues
Empathy: Ability to understand and empathize with customer concerns
Resourcefulness in finding solutions
Patience: Remaining calm and composed in challenging situations
Time Management: Efficiently managing multiple customer inquiries
Meeting deadlines for issue resolution
Adaptability: Flexibility to adapt to new procedures and technologies
Positive Attitude: Maintaining a positive and friendly demeanor
Team Collaboration: Collaborating with cross-functional teams to address customer concerns
Sharing insights with the team to improve overall customer support
Conflict Resolution: Effectively resolving conflicts and turning negative experiences into positive ones
Knowing when and how to escalate issues
Attention to Detail: Accuracy in documenting customer interactions
Thorough understanding of customer issues
Certification
Technical Intensive alumni by The Trading Republic, 2022.
References
Available upon request.
Timeline
Professional Medical Representative
Aspen Philippines Inc
11.2015 - 03.2022
Key Account Executive
Ginebra San Miguel
06.2013 - 05.2014
Bachelor of Science - Nursing
Centro Escolar University
04.2011 - 04.2011