Gizelle Joy G. De Guzman
Angat,Bulacan
Summary
Aspire to gain comprehensive insights and hands-on experience, positioning myself as a valuable asset within the Web 3 community. Ultimate goal is to actively participate in and positively impact the ongoing advancements of decentralized technologies.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Professional Medical Representative
Aspen Philippines Inc
11.2015 - 03.2022
- Developed and maintained strong relationships with key healthcare professionals, leading to increased product adoption and loyalty
- Identified and secured partnerships with key opinion leaders, enhancing product visibility and credibility within the medical community
- Organized and executed successful round table discussions and product presentations, resulting in increased brand awareness and product visibility
- Conducted thorough market analysis with competitor’s analysis, providing valuable insights that influenced product development and marketing strategies
- Played a key role in team initiatives as the Officer In charge, leading to improved teamwork and project success.
- Expanded market share by analyzing competitor strategies and adjusting sales tactics accordingly
- Demonstrated expertise in product knowledge through continuous training sessions, webinars, and self-directed learning initiatives
Key Account Executive
Ginebra San Miguel
06.2013 - 05.2014
- Identified and capitalized on new business opportunities, leading to expansion of Ginebra's market presence in targeted regions
- Developed and executed market penetration strategies that resulted in increase in market share
- Implemented client retention programs that significantly reduced churn rates and increased customer loyalty.
Education
Bachelor of Science - Nursing
Centro Escolar University
Mendiola, ManilaSkills
- P>
- Thorough understanding of customer issues
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- Empathy: Ability to understand and empathize with customer concerns
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- Resourcefulness in finding solutions
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- Patience: Remaining calm and composed in challenging situations
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- Time Management: Efficiently managing multiple customer inquiries
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- Meeting deadlines for issue resolution
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- Adaptability: Flexibility to adapt to new procedures and technologies
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- Positive Attitude: Maintaining a positive and friendly demeanor
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- Team Collaboration: Collaborating with cross-functional teams to address customer concerns
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- Sharing insights with the team to improve overall customer support
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- Conflict Resolution: Effectively resolving conflicts and turning negative experiences into positive ones
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- Knowing when and how to escalate issues
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- Attention to Detail: Accuracy in documenting customer interactions
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- Thorough understanding of customer issues
Certification
- Technical Intensive alumni by The Trading Republic, 2022.
- Registered Professional Medical Representative by the Professional Regulation Commission in the Philippines since 2016.
- Registered Nurse by the Professional Regulation Commission in the Philippines since 2011.
Timeline
Professional Medical Representative
Aspen Philippines Inc
11.2015 - 03.2022
Key Account Executive
Ginebra San Miguel
06.2013 - 05.2014
Bachelor of Science - Nursing
Centro Escolar University
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