GISELLE ESCUREL
Pasig, Metro Manila
Summary
Dynamic professional with a proven track record at Transcom Worldwide Philippines, excelling in content management and customer service. Leveraging cultural awareness and assertiveness, I enhanced user experience and improved site quality by accurately identifying prohibited content. Recognized for resolving conflicts with empathy and maintaining confidentiality in sensitive situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Content Moderator
Transcom Worldwide Philippines
02.2024 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited contents, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate ads from the platform.
- Provided assistance and resolutions to advertisers seeking help with their account or advertisements by utilizing Zendesk
Customer Service Representative
Transcom Worldwide Philippines
03.2022 - 02.2024
- Answered phone calls while managing high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Resolved customer complaints with empathy
- Responded to customer requests for products and services
COVID-19 Contact Tracer
Department of Interior and Local Government
10.2020 - 12.2020
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
Field Enumerator
Department Of Labor And Employment
08.2019 - 12.2019
- Interviewed respondents (child laborers) in assigned areas to explain purpose of census, answer questions and accurately record answers.
- Maintained confidentiality of sensitive information, protecting respondent privacy and ensuring compliance with ethical guidelines.
- Demonstrated strong interpersonal skills, effectively engaging with respondents from diverse backgrounds to gather accurate and complete information.
Education
Bachelor of Arts - Mass Communication
Bicol University College of Arts And Letters
Legazpi, Province Of Albay, Philippines04-2019
Skills
- Cultural awareness
- Patience and tolerance
- Content management
- Assertiveness
Accomplishments
ABS-CBN Star Cinema Advertising and Promotions - April 2018 - May 2018
- Assisted in promotional events, man-on-street interviews, performed tasks such as handling phone calls and sending communication letters
Certification
- Computer System Servicing Passer, TESDA - December 2019 - January 2020
Languages
English
Upper intermediate (B2)
Interests
- Watching movies and tv shows
- Karaoke
- Photography
- Social Media
Timeline
Content Moderator
Transcom Worldwide Philippines
02.2024 - Current
Customer Service Representative
Transcom Worldwide Philippines
03.2022 - 02.2024
COVID-19 Contact Tracer
Department of Interior and Local Government
10.2020 - 12.2020
Field Enumerator
Department Of Labor And Employment
08.2019 - 12.2019
Bachelor of Arts - Mass Communication
Bicol University College of Arts And Letters
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