Liliane Ricafort Amora
Cainta
Summary
Detail-oriented professional with extensive experience in healthcare records, administrative support, and customer service. Proficient in HIPAA compliance, medical documentation, data entry, and effective email and calendar management. Recognized for exceptional communication skills, reliability, and the ability to work independently while quickly adapting to new tools and systems. Committed to delivering excellence in every role and consistently striving for 100% performance.
Overview
25
25
years of professional experience
Work History
Content Moderator
TaskUs
07.2025 - Current
- Meticulously screening user-submitted text, images, videos and comments for policy violations.
- Removing or escalating content that violates guidelines, including hate speech, violence, scams and spam.
- Protecting users from harmful or inappropriate material to maintain a positive and safe online community.
- Reviewed and assessed user-generated content for compliance with community guidelines.
- Identified and flagged inappropriate material, ensuring platform safety and integrity.
Administrative Virtual Assistant
Private Company
05.2025 - 07.2025
- Manage calendars, schedule appointments and coordinate meetings.
- Handle travel arrangements, including booking flights, accommodations and transportation.
- Screen and prioritize emails, phone calls and other correspondence.
- Maintain organized filing via excel sheet.
- Contract – Remote
Resolution Specialist
iFive Global
04.2020 - 04.2025
- Managed healthcare-related accounts for insurance, disability benefits, and legal claims.
- Retrieve and compile patient medical records upon request from client, legal entities and insurance.
- Payment of invoices from hospital, clinics, medical provider or copy service via fax, phone or through portal.
- Receiving inbound calls for updates from medical facilities regarding medical record request and/or response from the voicemail left.
- Coordinate with the copy service medical facilities for any missing records of patient via email or excel spreadsheets.
- Primary point of contact of the team. Designating daily tasks, reviewing queue management, updating the daily report via excel sheet through shared folder.
- Assisting in planning the team vacation plan, identifying staffing gaps and implementing proactive solutions to maintain seamless service and full task coverage.
- Communicate effectively with other teams and senior leads regarding any shift changes or operational updates.
Medical Records Specialist
Microsourcing
04.2017 - 03.2020
- Sent out medical records request to hospitals, clinics and medical provider via fax or mail.
- Outbound call to verify the receipt of the request and follow up the status and turnaround time of request.
- Verifying with the medical facilities if they have the correct medical records request with patient's prior authorization, and confirmation of Form 1696 (SSDI request).
- Liaising with the medical facility for any updated, correspondence, invoice of if medical records are available for downloading from portal.
Customer Support
WNS
04.2016 - 03.2017
- Managed high-volume client support, handling up to 30 daily inbound calls for hotel relocations due to room unavailability.
- Coordinated seamless rebooking based on guest preferences, issued accommodation vouchers via phone.
- Maintained real-time communication with hotel front desks and sales teams to ensure up-to-date availability.
- Collaborate with the Sales Team on pricing and payment-related inquiries.
- Managed complaints with calm, clear communication and problem solving.
- Assisted customers over telephone or in-person to provide customer support.
Membership & Administration Executive
Emirates Golf Club Dubai
08.2000 - 10.2015
- Sent quotations and membership information to prospective clients via fax or email.
- Handled membership processes including new sign-ups, renewals, cancellations, status change and billing.
- Managed approximately 30 incoming calls, emails and faxes per day from customers both external and internal.
- Supervise and coordinate the work of Administration staff including the membership, security, drivers and receptionists.
- Work closely with the Sales & Marketing Team to share customer feedback and help prioritize feature requests.
- Handle guest complaints and inquiries related to membership, reception & administration.
- Assist in preparing duty rosters, vacation plans and public holiday scheduling of staff.
- Administrative jobs including coordination with Human Resources for renewal of visa/passport of staff, medical, training of new staff. Conducting annual performance appraisal, update of staff timesheets and organizing annual staff party.
Education
Executive VA, Medical VA, Data Entry Training
Pro VA Philippines
04-2025
AB Psychology
Central Colleges of The Philippines
Skills
- Online research
- Microsoft office and Excel
- Multitasking Abilities
- Strong attention to detail
- Customer service
- Cultural awareness
- Adaptability and flexibility
- Content management
- Patience and tolerance
- Medical records and HIPAA Compliance
- Strong verbal and written communication
- Email management
- Administrative jobs
- Confidentiality awareness
Timeline
Content Moderator
TaskUs
07.2025 - Current
Administrative Virtual Assistant
Private Company
05.2025 - 07.2025
Resolution Specialist
iFive Global
04.2020 - 04.2025
Medical Records Specialist
Microsourcing
04.2017 - 03.2020
Customer Support
WNS
04.2016 - 03.2017
Membership & Administration Executive
Emirates Golf Club Dubai
08.2000 - 10.2015
Executive VA, Medical VA, Data Entry Training
Pro VA Philippines
AB Psychology
Central Colleges of The Philippines
TOOLS
- Mail Zoho, Palo Alto, Humble Fax
- Microsoft Word, Excel, Zoom
- WhatsApp, Skype, Discord, Cebod
- PCoIP (Teradici)