Robert Joseph Gratuito
Pasay, Metro Manila,00
Summary
Culturally aware professional with extensive experience in content moderation and client service. Demonstrated strengths in evaluating user-generated content and resolving disputes efficiently. Committed to fostering a safe online environment through effective content management strategies.
Overview
10
10
years of professional experience
Work History
Content Moderator
Alorica Philippines
Makati City, Metro Manila, Philippines
11.2023 - 01.2026
Review and evaluate user-generated content (videos) for policy violations and adherence to community guidelines.Identify and remove content that is harmful, offensive, illegal, or violates company policies.
Maintain a high level of accuracy and efficiency in content review and moderation tasks.Meet or exceed established performance metrics for content moderation.Work with sensitive topics such as violence, abuse, hate speech, or other offensive contents.
Client Service Representative
Sparva Incorprated
Makati City, Metro Manila, Philippines
04.2016 - 12.2020
Monitored and reconciled daily payment transactions, ensuring accuracy and compliance with company policies and regulatory requirements.Investigated and resolved payment-related disputes and customer inquiries, collaborating with customer support.Developed and implemented strategies to optimize payment processing efficiency, reduce costs, and improve customer payment experience.
Education
No Degree - Bachelor of Technology
Sorsogon State University
Sorsogon, Province Of Sorsogon, PhilippinesSkills
- Cultural awareness
- Patience and tolerance
- Content management
- Online research
Timeline
Content Moderator
Alorica Philippines
11.2023 - 01.2026
Client Service Representative
Sparva Incorprated
04.2016 - 12.2020
No Degree - Bachelor of Technology
Sorsogon State University