Genemark Villanueva
Manila
Summary
Content moderation professional with 5 years of experience ensuring compliance with community standards and policies. Recognized for fostering a collaborative work environment and consistently delivering results. Highly adaptable and dependable, with exceptional problem-solving and analytical skills that enhance team performance and drive the achievement of organizational goals.
Overview
6
6
years of professional experience
Work History
Content Moderator
Enshored
06.2019 - 12.2024
- Enhanced user experience by moderating content discussions and resolving disputes.
- Documented trends in content violations by compiling reports for management.
- Monitored user interactions to uphold platform safety and integrity.
- Assessed flagged content for appropriateness to maintain platform standards.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
- Achieved a PMP score of 4.25 for the third quarter of 2024.
Education
Bachelor of Science - Information Technology
Interface Computer College
MCM Building 990 Quezon Blvd. Sampaloc Manila04-2019
Skills
- Cultural awareness
- Content management
- Online research
- Basic IT troubleshooting
- Problem identification
Timeline
Content Moderator
Enshored
06.2019 - 12.2024
Bachelor of Science - Information Technology
Interface Computer College
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