Gay Espina

HR MANAGER

• Manage staffing process, including recruiting, interviewing, hiring, and onboarding
• Work with international and local management team to ensure strategic goals are aligned with business initiatives
• Manage and handle staffing issues, such as mediating disputes and directing disciplinary procedures
• Carrying out necessary administrative duties
• Developing clear policies and ensuring policy awareness
• Motivate employees through special events and programs.

Account & Admin Coordinator

• Communicating regularly with clients and US Team to provide back-end support on real estate transactions
• Addressing client questions and solving issues
• Working closely with assigned clients and leads to determine needs
• Maintaining accurate and updated database of client information
• Create SOP manuals
• Agent Sheets - On every new purchase file our agent information sheets, and payoff authorization forms must be sent to agent by email.
• Payoffs - Payoffs must be ordered on every mortgage. There are multiple lenders, and we can provide a list.
• Status Letters - Homeowners association status letters must be ordered on any purchase that is part of a PUD or Condo. There are multiple management companies, and we can provide a list.
• Trusts - If buyer or seller hold title in trust, we must collect trust agreement. They must be reviewed by our attorney.
• LLC & Corporations - If a buyer or seller hold title in a company name, we must collect their operating agreement and/or resolution.
• Create and Update Orders – Able to enter and update order transactions in system correctly based on documents submitted by real estate agents/lenders.

HR & ADMIN SUPERVISOR/EA

• Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
• Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
• Led and directed work of two HR team members and handled hiring, training and termination.
• Supervised all necessary systems and procedures to ensure safety and security of buildings and services.
• Create and send out memos for company-wide announcements and changes of rules and policies
• Managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored
• Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.
• Allocate tasks and assignments to subordinates and monitor their performance
• Ensure that all areas in facilities are effectively laid-out and arranged to make best use of space and allow efficient movement of people and material flow.

Recruitment and Selection

• Hiring, training, and evaluating employees, taking corrective action when necessary.
• Ensures that needed manpower supply of company is met
• Prepares detailed job description
• Assist in recruitment upon receipt of approved manpower request
• Facilitates and helps all forms of sourcing activities
• Interview, conduct preliminary assessment, and endorse referrals with fit qualifications for further processing.
• Conduct orientation to new hires on the company policy (HR & Admin and other related policies) and their detailed job description

Employee Engagement

• Helps HR team to plan and handle recreational/company activities for employees/company such as but not limited to soft skills/technical training, company outing/activities, monthly activities etc.

Training and Development

• Conducts seminars/trainings conducted in company

EA to the CEO/CFO

• Manage data to prepare documents for review and presentation by boards of directors, committees, and executives
• Manage travel arrangements and visa applications for CEO/CFO
• Provide general administrative support

• Manage database and inventory information
• Manage and maintain office equipment, inventory supplies; orders replacement supplies as needed
• Create and update personnel records and other records
• Established and organized filing system for important and confidential company documents
• Distribute and store correspondence
• Maintain employee records (soft and hard copies)
• Partner with HR in payroll preparation by providing relevant data, like absences, leaves, and calculating tardiness
• Helps in making Check Vouchers, Delivery Receipts, Sales Invoice, Purchase Orders to suppliers and assists in making check payments for suppliers
• Established strong relationships with management team and clients and encourage trusting relationships
• Managed team petty cash, purchase orders and account transactions
• Created, prepared and delivered reports to various departments

• Undertaking daily administrative tasks to ensure functionality and coordination of department’s activities
• Provide general support to visitors or walk-in customers who has concerns in their accounts or queries about products
• Partner with marketing on promotional events and digital campaigns and attend them to facilitate their success
• Increased department's budget by ensuring all marketing activities is cost-effective
• Works with other company executives to establish budgets and marketing objectives
• Adheres to and implements all company policies and procedures
• Managed over 30 after sales concerns per day
• Process payables/expenses through SAP CRM
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Collaborated with sales team members to achieve target results on their pipelines
• Update and maintain office policies and procedures
• Point of contact for internal and external clients
• Created and maintained filing system, contact lists, and bag of accounts
• Conducts seminars/trainings in company
• Created plans and communicated deadlines to complete projects on time
• Prepared variety of different written communications, reports and documents
• Increased customer satisfaction by resolving issues.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Managed over 50 calls per day during my first month
• Performed Inbound and Outbound Calls, assisted clients through cellular phone navigations and their cellular credit concerns
• Handled general requests for information and data
• Handled delicate situations such as customer requests, deliveries, follow-ups, special needs, and complaints
• Offered advice and assistance to customers, paying attention to special needs or wants