FRIEDA LYN ALEJANDRO
ITOGON
Summary
Experienced and dedicated bartender and waitress with over 10 years of expertise in the food and beverage industry. Demonstrates commitment to upholding health and safety standards while consistently delivering exceptional service to guests. Seeking a new career opportunity that offers increased responsibility and the chance to further develop skills, leading to personal growth and long-term financial stability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Bartender
Costa Cruises/Magsaysay Maritime Corporation
06.2019 - Current
- Strengthened team efficiency by assisting with opening and closing duties, setting up the bar area, and completing side work as needed.
- Demonstrated flexibility in adapting to different bartending styles of coworkers while maintaining consistent quality of service across shifts.
- Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages.
- Collected, washed, polished, and replaced glasses.
- Continuously improved personal skills through participation in training sessions, workshops, or industry events to stay current with beverage trends and enhance overall bar performance.
Cocktail Waitress
Costa Cruises/Magsaysay Maritime Corporation
01.2008 - 06.2019
- Built lasting relationships with patrons to create loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting supportive work environment.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
- Maintained clean and organized bar area for efficient drink preparation and superior guest experience.
- Resolved guest issues professionally, efficiently turning negative experiences into positive outcomes whenever possible.
- Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.
Education
Associate of Arts - Hotel and Restaurant Services
Baguio City School of Arts And Trades
Baguio City, Province Of Benguet, Philippines01.2006
Skills
- Strong ability to handle work in a fast paced environment
- Team player with excellent interpersonal and customer service skills
- Strong written and verbal communication skills
- Strong work ethic
- Time management
- Patience and empathy
- Reliability and punctuality
- Cleanliness and sanitation
- Order taking/Order preparation/Product presentation
Certification
- BST
- PSSR
- CROWD AND CRISIS
- SHIP SECURITY AND SAFETY TRAINING
- WSET Level2 Award in Wines February28,2024
References
Loreta, Alop, Bartender, 09281538591, Costa/Magsaysay
Languages
English
Bilingual or Proficient (C2)
Timeline
Assistant Bartender
Costa Cruises/Magsaysay Maritime Corporation
06.2019 - Current
Cocktail Waitress
Costa Cruises/Magsaysay Maritime Corporation
01.2008 - 06.2019
- BST
- PSSR
- CROWD AND CRISIS
- SHIP SECURITY AND SAFETY TRAINING
- WSET Level2 Award in Wines February28,2024
Associate of Arts - Hotel and Restaurant Services
Baguio City School of Arts And Trades
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