Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jemima Waclin

Hospitality Management
Itogon

Summary


Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Reliable and results-driven, consistently meeting and exceeding employer expectations. Enhanced operational efficiency through process improvements and delivered exceptional guest services. Adept at managing travel arrangements and fostering collaboration among stakeholders, ensuring seamless communication and support for organizational goals. Effectively handles all types of situations and remains calm under pressure.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Private Secretary

Local Government Unit
07.2022 - Current
  • Acted as Liaison Officer
  • Acted as a Receptionist
  • Promoted a professional image of the executive office through polished presentations, well-crafted correspondences, and organized documentation.
  • Demonstrated adaptability by taking on additional responsibilities during periods of high demand or staff absences.
  • Facilitated smooth travel arrangements for the executive by coordinating itineraries, transportation, accommodations, and other logistical aspects.
  • Enhanced executive''s productivity by managing schedules, organizing meetings, and handling correspondence.
  • Liaised successfully between internal departments/external partners delivering clear communications supporting collaboration and alignment across all levels.
  • Provided exceptional guest experiences during high-profile visits by coordinating logistics, meeting requirements, and anticipating needs proactively.
  • Supported decision-making processes with thorough research on various topics related to the organization''s goals and objectives.
  • Developed strong relationships with key stakeholders through courteous and professional interactions at all times.
  • Enabled seamless transitions between projects/initiatives by maintaining comprehensive records of key decisions/actions for reference in future planning or execution phases.

Legislative Officer II

Local Government Unit
07.2017 - 06.2022
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Acted as Liaison Officer
  • Entertain Guest and Clients
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.

Education

Bachelor of Science - Hospitality And Management

University of Baguio
Baguio City
04.2001 -

Skills

Customer assistance

File management

Grooming and personal hygiene

Complaint handling

Food and beverage service

Relationship management

Administrative tasks

Adaptability and flexibility

Guest services

Document preparation

Meeting scheduling

Travel arrangements

Timeline

Private Secretary

Local Government Unit
07.2022 - Current

Legislative Officer II

Local Government Unit
07.2017 - 06.2022

Bachelor of Science - Hospitality And Management

University of Baguio
04.2001 -

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