Jommel Ortiaga
Boutique Associate
Sta. Rosa Laguna
Summary
Versatile team member offering over 15 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Boutique Sales Associate
AIDA Cruises / Magsaysay Maritime Corp
T.M. Kalaw Ermita Manila
07.2017 - 07.2023
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Helped managers with daily checklists and last-minute requirements.
- Collected payment by ship card and used Point of Sale system to process transaction.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Operations Manager
Gregan 101 Corp.
Muntinlupa Alabang
03.2016 - 05.2017
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced operational risks while organizing data to forecast performance trends.
Merchandising Manager
Kareila Management Corp
Nuvali Sta Rosa Laguna
08.2015 - 02.2016
- Optimized store displays and appearance via strategic merchandising.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion, and merchandising for proper product visibility.
- Analyzed trends and conducted research to determine seasonal merchandise direction.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
- Organized meetings for up to 12 staff members to discuss upcoming promotions, key strategies, and tasks.
- Analyzed industry trends to develop relevant offerings.
- Maintained updated product knowledge to successfully educate and advise customers.
- Negotiated pricing with vendors to achieve maximum profitability.
Sales Operations Supervisor
Rustans Commercial Corp
Muntinlupa Alabang
04.2014 - 05.2015
- Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Trained newly hired sales team in upselling techniques.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Assistant Store Manager
Harding Brothers
Guernsey United Kingdom
10.2009 - 01.2014
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Science - Computer Science
Emilio Aguinaldo College
T.M. Kalaw Ermita Manila 06.1988 - 04.1993
Skills
Upselling and cross-selling
Point-of-sale systems
Competitive knowledge
Relationship building
Product promotions
Microsoft applications proficiency
Organization
Organization and Time Management
Attention to Detail
MS Office
Written Communication
Active Listening
Teamwork and Collaboration
Timeline
Boutique Sales Associate
AIDA Cruises / Magsaysay Maritime Corp
07.2017 - 07.2023
Operations Manager
Gregan 101 Corp.
03.2016 - 05.2017
Merchandising Manager
Kareila Management Corp
08.2015 - 02.2016
Sales Operations Supervisor
Rustans Commercial Corp
04.2014 - 05.2015
Assistant Store Manager
Harding Brothers
10.2009 - 01.2014
Bachelor of Science - Computer Science
Emilio Aguinaldo College
06.1988 - 04.1993