Francisco Jr Cavite

Seminars, Trainings and Certifications

• ITIL V3 Foundation Certified
• 250-371 Administration of Symantec NetBackup 7.5 for Certified
• Infrastructure Management (Network, Wintel, Backup, Storage, Exchange and Lync)
• Microsoft Excel (advanced training) (Hewlett Packard)
• Window 7 Training (Hewlett Packard)
• ITIL Lite (Hewlett Packard)
• Trainer’s Development Program (Hewlett Packard

• Managing Backups and Restore using Symantec NetBackup
• Troubleshooting Backup Error from Platform Side (windows/unix)
• Managing Ticket using HPSM ticketing tools
• Team Player during Schedule Patches or Maintenance
• Monitoring Alerts created from backup and platform side
• Resolved problems, improved operations and provided exceptional service.

Job Description

• Proactively do health check including checking of backups, available tapes in the library, down drives or any possible issue might occur during operation, this is for both Windows and UNIX servers.
• Installing, commissioning and administrating the Veritas NetBackup Master and Media servers software and associate agent.
• Creating backup policies, modification and scheduling of backup
• Server restoration as well as ad hoc backup and restore request.
• Applying patches as appropriate to the Veritas Backup software
• Working with associate vendors as needed
• Proactive capacity planning
• Monitoring and ensuring for a successfully full backup especially over the weekend.
• Do basic troubleshooting with regard to backup issue/error.
• Escalating an issue to Server Admin and even to Onshore team to meet successful resolution and also to prevent possible downtime/outage.
• Raising ticket to dispatch Engineer to the site if manual intervention is required.
• Handling as many incidents as possible to ensure our customers infrastructure services, applications and hardware is restored to normal service.
• Handled Change ticket for servers that is ready for decommigration
• Creating some process documentation for handled activities.
• Part of Migration team to facilitate the servers for backup
• Increased customer satisfaction by resolving issues.
• Developed team communications and information for meetings.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Diminished accidents 100% by identifying root causes for corrective action.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked flexible hours across night, weekend and holiday shifts.
• Used Microsoft Word and other software tools to create documents and other communications.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Created plans and communicated deadlines to complete projects on time.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Collaborated with team members to achieve target results.
• Carried out day-to-day duties accurately and efficiently.
• Developed and maintained courteous and effective working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exceeded goals through effective task prioritization and great work ethic.
• Identified issues, analyzed information and provided solutions to problems.