Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Huwyll Fredrich Omayan

Huwyll Fredrich Omayan

Pasig

Summary

Detail-oriented and tech-savvy professional with a strong foundation in Information Technology and hands-on experience in the BPO industry using AI-powered tools. Skilled in analyzing patterns, understanding user intent, and providing high-quality, human-in-the-loop feedback to improve machine learning models. Passionate about contributing to the development of smarter AI systems through clear judgment, adaptability, and a deep understanding of language, context, and user experience. Eager to leverage a blend of technical knowledge and practical experience to support cutting-edge AI training initiatives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

RYZE Superfoods
05.2024 - 08.2025
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Use of AI tools for efficiency and language training for our models.

Technical Advisor 1

Google-Concentrix
04.2023 - 05.2024
  • Resolved program-level dependencies at risk of reducing efficiency by bottlenecking ongoing efforts.
  • Collaborated with personnel to provide updated knowledge regarding industry application standards and specifications.
  • Championed innovation within the organization by staying abreast of emerging technologies and identifying opportunities for strategic implementation.
  • Communicated regularly with customers concerning data exchange and technology integration.

Tier 1 Technical Support Advisor

Concentrix
08.2021 - 10.2022
  • Maintained comprehensive knowledge of company products and services to provide accurate information to customers.
  • Assisted with updating technical support best practices for use by the team.
  • Managed multiple concurrent chats, providing prompt assistance without sacrificing attention to detail or quality of service.
  • Translated complex technical issues into digestible language for non-technical users.

Technical, Retention, and Chat Support

Teleperformance
09.2019 - 04.2020
  • Handled inbound customer chat conversations from various retail websites.
  • Continuously improved personal performance by participating in training sessions and staying up-to-date on product developments.
  • Provided online demonstrations for customers on product features and help resources.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Bachelor of Science - Information Technology

Colegio De San Juan De Letran
05.2019

Skills

  • Teamwork and Collaboration
  • Tech-Savvy
  • Attention to Detail
  • Account updating
  • Scheduling
  • Complaint resolution
  • Conflict resolution
  • Active listening
  • Filing
  • Paperwork processing
  • Information security
  • Email management
  • Follow-up skills
  • Product education
  • De-escalation techniques
  • Time management
  • Product knowledge

Certification

Adobe Certified Associate
Visual Design using Adobe Photoshop CC

Timeline

Customer Service Representative

RYZE Superfoods
05.2024 - 08.2025

Technical Advisor 1

Google-Concentrix
04.2023 - 05.2024

Tier 1 Technical Support Advisor

Concentrix
08.2021 - 10.2022

Technical, Retention, and Chat Support

Teleperformance
09.2019 - 04.2020

Bachelor of Science - Information Technology

Colegio De San Juan De Letran

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Huwyll Fredrich Omayan