Francisco Guevarra Jr
Banking, Customer Service, Healthcare, Telecommunication and Freelancing
Tanza,CAV
Summary
Seasoned customer service professional with a proven track record in boosting client satisfaction and optimizing service processes. Skilled in conflict resolution, maximizing client retention with a focus on CRM systems and process efficiency.
Overview
7
7
years of professional experience
Work History
Customer Solutions Officer
Citibank Phils
11.2022 - 04.2023
- Provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience.
- Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.
Account Associate
VXI Makati
10.2020 - 02.2022
- Taking inbound calls from Directv customers.
- Handling cancelled accounts and providing options to win them back.
- Selling at&t's other products such as the internet and home phone.
Customer Service Representative II
Cardinal Health
02.2019 - 09.2019
- Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research, and problem/dispute resolution.
Customer Service Representative
Alorica Makati
10.2017 - 07.2018
- Caters Amazon account.
- When setting up an inbound call, my goal is to provide an excellent customer service experience for every seller.
Customer Service Representative
Alorica Makati
03.2016 - 05.2016
- Flourist Transworld delivery account sales.
- Seasonal Account | Selling flowers and Sharie's Berrie's Online | Order modification | Responsible for placing an order and making sure that it will be delivered on time, other services by acting as a liaison in problem-solving, research, and problem/dispute resolution.
Education
Senior Highschool - undefined
Nemesio I Yabut
01.2019
BS HRM - Undergraduate
Montessori Professional College
01.2015
Skills
- Microsoft Office
- CRM
- Salesforce
- Marketing
- Interpersonal Skills
- Attention to detail
- Computer skills
- Multitasking
- Leadership
- Management skills
- Problem-solving
- Time Management
- Sales
Timeline
Customer Solutions Officer
Citibank Phils
11.2022 - 04.2023
Account Associate
VXI Makati
10.2020 - 02.2022
Customer Service Representative II
Cardinal Health
02.2019 - 09.2019
Customer Service Representative
Alorica Makati
10.2017 - 07.2018
Customer Service Representative
Alorica Makati
03.2016 - 05.2016
Senior Highschool - undefined
Nemesio I Yabut
BS HRM - Undergraduate
Montessori Professional College