Claro Gobangco
Customer Solutions Officer
Taguig, Metro Manila
Summary
With a robust five-year tenure in the banking sector. I have consistently delivered exceptional customer service, effectively promoted our bank's products and services, and successfully met and often exceeded the institution's targets. I am now eager to bring my expertise to a dynamic company where I can further hone my skills and apply my extensive knowledge. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Solutions Officer
Citi Business Processing Solutions
10.2022 - Current
- Managed financial accounts with precision. ensuring seamless day-to-day banking transactions.
- Delivered efficient transaction service.
- Ensured accurate account handling.
New Account Associate
United Coconut Planters Bank
01.2019 - 11.2021
- Demonstrated exceptional attention to detail when reviewing account applications, ensuring data accuracy before submission.
- Strengthened client relationships by promptly addressing concerns and providing comprehensive information on banking products and services.
- Exceeded performance targets consistently by prioritizing workload effectively and meeting deadlines efficiently.
Bank Teller
United Coconut Planters Bank
07.2017 - 01.2019
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Education
Bachelor of Science - Marketing Management
Polytechnic University of The Philippines
Sta. Mesa, Manila 03.2013 - 05.2017
Skills
Work Coordination
Strategic Planning
Time management abilities
Team Collaboration
Active Listening
Organizational Skills
Multitasking Abilities
Timeline
Customer Solutions Officer
Citi Business Processing Solutions
10.2022 - Current
New Account Associate
United Coconut Planters Bank
01.2019 - 11.2021
Bank Teller
United Coconut Planters Bank
07.2017 - 01.2019
Bachelor of Science - Marketing Management
Polytechnic University of The Philippines
03.2013 - 05.2017
Similar Profiles
Kirk Martin DigoKirk Martin Digo
IT Support Associate at Orbis Business Solutions / Compliant Business ProcessingIT Support Associate at Orbis Business Solutions / Compliant Business Processing
Hanna Mae LalucesHanna Mae Laluces
Customer Solutions Representative at Citigroup Business Processing Solutions Pty. Ltd.Customer Solutions Representative at Citigroup Business Processing Solutions Pty. Ltd.
Shiela VillanuevaShiela Villanueva
Operations Manager at Wells Fargo Business Processing SolutionsOperations Manager at Wells Fargo Business Processing Solutions