Summary

Overview

Work History

Education

Skills

Certification

Timeline

Brent Vincent Delos Reyes

CBPS-Citibank,Taguig City

Summary

I have been working in a banking industry for quite a while. I am flexible to work in an environment where a lot of people are doing their tasks.

Overview

5

5

years of post-secondary education

1

1

Certification

Work History

Customer Solutions Officer

Citibank

Taguig City, NCR

07.2022 - 12.2022

Handled Number calls per day to address customer inquiries and concerns.
Onboarded new temps by entering employee information into systems.
Worked flexible hours across night, weekend and holiday shifts.
Exceeded goals through effective task prioritization and great work ethic.
Drove operational improvements which resulted in savings and improved profit margins.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Maintained energy and enthusiasm in fast-paced environment.
Delivered services to customer locations within specific timeframes.
Resolved problems, improved operations and provided exceptional service.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed team communications and information for meetings.
Monitored company inventory to keep stock levels and databases updated.
Used Microsoft Word and other software tools to create documents and other communications.
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Identified issues, analyzed information and provided solutions to problems.

Education

Bachelor Of Science - Biology

Central Mindanao University

Maramag Bukidnon

06.2018 - 12.2022

Skills

Customer acquisition

undefined

Certification

Lean six Sigma Yellow belter

Timeline

Lean six Sigma Yellow belter

11-2022

Customer Solutions Officer

Citibank

07.2022 - 12.2022

Bachelor Of Science - Biology

Central Mindanao University

06.2018 - 12.2022