Brent Vincent Delos Reyes
CBPS-Citibank,Taguig City
Summary
I have been working in a banking industry for quite a while. I am flexible to work in an environment where a lot of people are doing their tasks.
Overview
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Solutions Officer
Citibank
Taguig City, NCR
07.2022 - 12.2022
- Handled Number calls per day to address customer inquiries and concerns.
- Onboarded new temps by entering employee information into systems.
- Worked flexible hours across night, weekend and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed team communications and information for meetings.
- Monitored company inventory to keep stock levels and databases updated.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor Of Science - Biology
Central Mindanao University
Maramag Bukidnon 06.2018 - 12.2022
Skills
Customer acquisition
Telephonic Customer Support
Customer Communication
Solutions-focused
Customer assistance
Business-to-customer expertise
Answering customer questions
Billing resolutions
Personalized customer service
Certification
Lean six Sigma Yellow belter
Timeline
Lean six Sigma Yellow belter
11-2022
Customer Solutions Officer
Citibank
07.2022 - 12.2022
Bachelor Of Science - Biology
Central Mindanao University
06.2018 - 12.2022