Brent Vincent Delos Reyes

Citibank

Taguig City, NCR

07.2022 - 12.2022

Handled Number calls per day to address customer inquiries and concerns.
Onboarded new temps by entering employee information into systems.
Worked flexible hours across night, weekend and holiday shifts.
Exceeded goals through effective task prioritization and great work ethic.
Drove operational improvements which resulted in savings and improved profit margins.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Maintained energy and enthusiasm in fast-paced environment.
Delivered services to customer locations within specific timeframes.
Resolved problems, improved operations and provided exceptional service.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed team communications and information for meetings.
Monitored company inventory to keep stock levels and databases updated.
Used Microsoft Word and other software tools to create documents and other communications.
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Identified issues, analyzed information and provided solutions to problems.