Summary
Overview
Work History
Education
Skills
Reading and researching anything under the sun
Timeline
Generic
Etheny Rose Apostol

Etheny Rose Apostol

Bacoor, Province Of Cavite

Summary

Dynamic professional with a proven track record at MedSpecialized Inc., adept in HIPAA compliance and patient scheduling expertise. Excelled in enhancing patient care through meticulous record management and streamlined processes. Demonstrates exceptional communication skills and a detail-oriented approach, significantly improving operational efficiency. Skilled in patient scheduling and record management. Reliable and adaptable, excelling in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Virtual Administrative Medical Assistant

MedSpecialized Inc.
05.2024 - Current
  • Maintained accurate medical records, contributing to improved patient care and safety.
  • Managed a high volume of patient correspondence, ensuring timely responses and appropriate escalation of urgent matters.
  • Assisted with insurance verification and billing tasks, ensuring patient's concerns were being addressed in a timely manner.
  • Facilitated communication between patients, providers, to ensure seamless services.
  • Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
  • Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and other stakeholders.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Used ECW to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Obtained pre-authorization from insurance companies ahead of medical services.

Financial Technical Support Representative

Foundever ASIA, Inc
08.2023 - 05.2024
  • Answered incoming calls related to products and services.
  • Helped resolve a recurring product complaint by analyzing and identifying the major issue.
  • Doing basic troubleshooting for software problems.
  • Filing taxes, doing recon of their books, phone calls and chats.

ADR Specialist

Arriva Medical an Alere Company
01.2013 - 11.2015
  • Received inbound and outbound calls from doctors' offices and did follow-up for DOF for all patients' request for DTS (Diabetic Testing Supplies)
  • Offer solutions to patient's issues
  • Notify the Releasing department if the patient is DOF-ready.

Education

Bachelor of Science - Nursing

Lourdes College
Cagayan De Oro, Province Of Misamis Oriental, Philippines
03-2009

Bachelor of Arts - Political Science

University Of San Carlos
Cebu City, Province Of Cebu, Philippines
03-2004

Skills

  • Effective Time Management

  • HIPAA Compliance Knowledge

  • Quantitative Analysis

  • Effective Time Management

  • Effective Telephone Communication

  • Effective communication techniques

  • Patient confidentiality maintenance

  • Patient scheduling expertise

  • Detail-oriented approach

  • Healthcare compliance

  • Appointment setting

  • Electronic health records management

  • Positive attitude

  • Attention to detail

Reading and researching anything under the sun

I love reading whenever I have time or if I can squeeze it between work and motherhood. When I say research, I make it a point to research if I encounter something I don't know or that is new to me. So, the next time I encounter it, I know what it is and itis no longer foreign to me.

Timeline

Virtual Administrative Medical Assistant

MedSpecialized Inc.
05.2024 - Current

Financial Technical Support Representative

Foundever ASIA, Inc
08.2023 - 05.2024

ADR Specialist

Arriva Medical an Alere Company
01.2013 - 11.2015

Bachelor of Science - Nursing

Lourdes College

Bachelor of Arts - Political Science

University Of San Carlos

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Etheny Rose Apostol