CENDIE BAGAS
Toledo City, Province Of Cebu,CEB
Summary
I am seeking a challenging position that will allow me to learn new things with a progressive organization that provides an opportunity to capitalize my skills and abilities or any position that could be suited for my qualifications. Obtain a long-term career and further develop it to be able to contribute to the achievement of the company's objectives and goals and at the same time attain personal and career growth.
Overview
8
8
years of professional experience
Work History
Virtual Administrative Medical Assistant
Medspecialized, Inc
08.2023 - 03.2025
- Organized patient information on chart before calling them.
- Check patient chart to see if they are eligible and have authorization from their insurance before their upcoming appointment.
- Handles inbound calls to address patient's concern about medication refills, rescheduling, and cancellation of their appointments.
- Handles outbound calls to remind patients of their upcoming appointments and provide them the appointment details.
- Handles documentation process to make sure chart has their imaging, XRAY, progress notes, valid ID's and other important details before scheduling them for an appointment.
Customer Service Agent
FOUNDEVER
02.2023 - 08.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
Customer Executive
EXL Services
10.2021 - 12.2022
- Handle inbound and outbound calls internationally.
- Deliver excellent customer service and ensure customer satisfaction in transactions.
- Ensure accurate documentation of each transaction.
- Attend to customer queries, concerns, complaints and provides them their insurance eligibility and coverage.
- Escalate transaction to proper parties following proper protocols.
- Keep all company information which include customer information confidential and secured.
- Maintain a focused and flexible, organized and proactive manner.
Data Loading Analyst
Wipro BPS Phil. Limited Inc.
12.2016 - 12.2020
- Handles outbound calls.
- Handled patient complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Calls customer to get their updated demographic information,
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by making sure quality process is being strictly followed.
- Achieved consistently high levels of customer satisfaction by making sure all data gathered are accurate and have ample time to replicate.
Education
Bachelor in Elementary Education - Elementary Education
Samar State University
Catbalogan City, Samar03-2016
St. Anthony's Institute
Zumarraga, Samar03-2010
Zumarraga Central Elementary School
Zumarraga, Samar03-2006
Skills
- Time management efficiency
- HIPAA regulations
- Critical thinking
- Organizational and planning skills
- Effective communication techniques
- Patient confidentiality maintenance
- Patient scheduling expertise
- Healthcare compliance
- Administrative support experience
- Appointment setting
- Insurance verification mastery
- Positive attitude
- Attention to detail
- Multitasking and organization
- Patient charting
- Data entry
Personal Information
- Age: 31
- Father's Name: Mr. Eduardo J. Caro
- Mother's Name: Lucena B. Caro
- Place of Birth: Lagro, Novaliches, Quezon City
- Date of Birth: 12/28/1993
- Marital Status: single
Timeline
Virtual Administrative Medical Assistant
Medspecialized, Inc
08.2023 - 03.2025
Customer Service Agent
FOUNDEVER
02.2023 - 08.2023
Customer Executive
EXL Services
10.2021 - 12.2022
Data Loading Analyst
Wipro BPS Phil. Limited Inc.
12.2016 - 12.2020
Bachelor in Elementary Education - Elementary Education
Samar State University
St. Anthony's Institute
Zumarraga Central Elementary School
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